ASSISTANT DIRECTOR, EDTECH PLATFORM ADMIN, Information Services & Technology, Applications

Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We're seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Ed Tech team is looking for an Assistant Director who will be responsible for leading and managing our team of technology professionals in the application administration, application security, and software development lifecycle (SDLC).The Assistant Director works on multiple, complex issues as a project leader and a subject matter expert in the Educational Tech area. Key activities include management and oversight of the full SDLC process within domain applications through intake, change management, training, and application administration and security. The Assistant Director will also play a key role in developing, defining, and driving the long-term strategy for the digital learning program. The Assistant Director will manage day-to-day operational activities for all applications/services in scope and escalate any issues related to services, vendor performance, and customer satisfaction. As part of the Ed Tech team, you will report to the director of IS&T Health, Faculty and Student Ancillary Applications and work with multiple units of BU Information Services & Technology at 930 Commonwealth Ave/remote/hybrid.Responsibilities:

Manage a team in the analysis and design of complex and diversified technology solutions, encompassing multiple programs and coordinating the work of other professionals inside and outside the organization.

Manage issue resolutions of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Serve as the initial point of contact for most day-to-day vendor management and operational issues.

Management responsibility and oversight. Lead a team of technology professionals including responsibility for recruitment, performance management, HCM system administration, for direct reports and training and career development. Act as coach and mentor.

Maintain system platform and product functional knowledge. Incorporate cross-disciplinary business unit knowledge to support project and program objectives.

Direct the process of maintaining and revising service documentation, knowledgebase articles, training tools, aggregation strategies and maintenance. Plans and coordinates skill and product-based training initiatives for technical resources.

Boston University offers an excellent benefits package including:

Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.

Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.

Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!Our mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community to Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers Boston University offers an excellent benefits package including:Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.Required Skills

Education: Bachelor's degree or relevant professional experience of 6-8 years in LMS platform administration.

Experience:

Educational Technology experience in Higher Education preferred.

6+ years working in an academic environment using digital instructional technology.

Knowledge of/Hard Skills: Experience with PeopleSoft Student Administration Integration Pack (SAIP)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor .

Required Experience