Field Technician

At VeraPro we believe in a collaborative work environment. Our aim is to maximize individual contributions while leveraging the collective intelligence of our team, to generate solutions for our clients and our team. A collaborative work environment has been proven to fully engage employees, improve retention, and increase innovation.Through collaboration, our employees thrive in an ever-changing, diverse workplace. In addition to increasing innovation, collaboration increases employee energy, creativity, and productivity, which leads to a less stressed, happier, and more engaged workplace. We are looking for employees with three key traits: the ability to work effectively in a team environment, be passionate about our work, and lastly, a flexible and positive attitude.Our Field Technicians support end-users by remote support and onsite at the client’s location. They also play a crucial role in fostering a technology-rich learning environment, empowering students and educators to leverage technology effectively in their academic pursuits. They contribute to the school's mission of providing a 21st-century education that prepares students for success in a digital world. We offer a competitive pay and benefits package. The Filed Technician works well under pressure, can multitask, and engages in emergency technical support. The Filed Technician is a core part of the operations team and is customer-focused with managed services experience. VeraPro is currently seeking an experienced Field Technician to join the team. Position Type: Full Time with weekend availabilityLocation: Baton Rouge, LAWork Environment/Physical Demands: Office/light liftingTravel Requirements: Occasional office visitsEssential Functions:

Provide remote and onsite support to end-users

Resolve numerous service requests each day

Support various versions of desktop operating systems (Windows, Chrome OS, etc.)

Troubleshoot and repair personal computers

Work with other team members to replace, install, and assist in configuration of Network equipment.

Image and prepare devices for end users

Detect and remove viruses and malware

Precisely document problems and resolutions steps

Minimum Requirements:

Minimum 1-year experience in IT supporting end-users

Experience helping users with remote control technology

Experience supporting the Microsoft product stack

Strong customer service skills

Strong written and verbal communication skills

Self-motivated, organized, and solution advocate

Attention to detail

Applicants must be currently authorized to work in the U.S. for any employer

Preferred Requirements:

Bachelor’s degree preferred

3 years experience in IT supporting end-users