Customer Success Manager, Google Marketing Platform, Agency

Minimum qualifications:

Bachelor's degree or equivalent practical experience.

5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications:

4 years of experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.

Experience in video, display, app, and social advertising solutions.

Experience in digital advertising sales, product marketing, or product/project management.

Experience working for or with agencies.

Ability to build customer relationships and present solutions.

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.The US base salary range for this full-time position is $101,000-$147,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .

Manage multiple complex projects simultaneously and coordinate internal resources across many functional areas to meet customer needs.

Create learning agendas for client onboarding and ongoing enablement. Lead scaled training, work on product sessions, and account-specific activation sessions in partnership with Account Executives to drive business or platform/feature adoption and error mitigation.

Drive features adoption to ensure Third-Party Cookie Deprecation readiness and platform stickiness.

Build and maintain a strong knowledge of Google Marketing Platform product capabilities (with a focus on DV360 and CM360), how they integrate with one another and work with Google Cloud.

Maintain relationships with agency clients, serve as a liaison, answer agency inbound questions, platforms usage and features and resolve technical roadblocks, and understand their challenges and needs in order to enable their success with our tools.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.