Ops Support Specialist - Phoenix

CompanyFederal Reserve Bank of San FranciscoWe are the San Francisco Fed, public servants with a congressionally mandated mission to promote a sound and stable economy to support the lives of all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone. We empower our people to balance their life and work responsibilities.The Phoenix Processing Center currently has an excellent Ops Support Specialist opportunity in its Cash operations. The Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Services function with a focus on coin management and operations support. To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet project timelines.This role is a critical component to our team’s success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs. If you have strong communication, analytical, attention to detail, technical, and problem solving skills we would like to speak with you!Location: Federal Reserve Bank – Phoenix Processing Center (PPC) (100% on-site)1550 North 47th Avenue,Phoenix, AZ 85043Key responsibilities include but are not limited to:

Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations

Utilize multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint)

Work with Customer Support to resolve inquiries

Initiate and maintain strong customer service relations with armored carriers, financial institutions, third-parties, and other FRB departments and offices

Serve as department’s primary records management liaison and ensure Cash Admin documentation is accurate, neat, orderly, and legible

Complete Department Accounting Entries

Complete Daily, Weekly and Monthly Reports

Effectively manage and balance all coin activities including mint shipments, coin terminals, and on-site coin

Review and Complete the Daily GL Account Balances

Process and Reconcile Daily Orders for the Paying Team

Provide back up support to Paying Function

Execute End of Day Closeout Duties

Effectively acts as a liaison between management and staff

Supports department goals and communicates them in a positive manner to co-workers

In collaboration with Facilities, monitor inventory for AGV and SRM parts

Make recommendations for improvement to existing processes

Maintain good, supportive relationships and collaboration with colleagues in Cash operations

Participate and contribute in workgroups

Perform other duties as assigned

Qualifications:

Proficient in Microsoft Office Suite

Strong written and verbal communication skills

Customer Service oriented

Ability to exercise common sense judgment within defined practices and procedures to determine appropriate action

Good analytical, multitasking, and time management skills

Ability to work effectively and collaboratively within a team

Preferred:

Associate Degree

1+ years of related experience

Experience with database-driven software

Experience collecting, transforming, analyzing, and reporting on data

Experience working cross-functionally to meet internal and external client needs

Salary Range : Min: $44,400 - Mid: $57,500 - Max: $70,800 (Location: Phoenix, AZ)Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data.Benefits:At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Childcare Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.At the Federal Reserve Bank of San Francisco, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.The SF Fed is an Equal Opportunity Employer.#LI-OnsiteFull Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryOperationsWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS ) or through verified Federal Reserve Bank social media channels.Privacy Notice (https://www.kansascityfed.org/documents/7797/WorkdayPrivacyNotice.pdf)OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.Why Our People Choose Us:Our reputation precedes usThere will always be room for personal growthOur people are firstYou’ll find the right balanceYour responsibilities will be meaningfulWe hope that you will be our future colleague.Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.