Business Analyst 3-Ops
Job DescriptionThe Revenue Enablement Services team is responsible for enablement of the global Oracle sales community. The Global Program Services team ensures a smooth, repeatable process that enables our facilitators to deliver successful training events for the Oracle Sales organization across the globe and also provide support to our learners. We are currently looking for a highly skilled self-starter to join the team.The role will report into the Program Services manager and the successful candidate will be responsible for ensuring consistent and conducive learner environments for sales professionals by managing facility and vendor sourcing, procurement processing, attendee management, program communications, analytics and metrics, and staffing.Job duties are varied and require independent judgment. Duties include, but are not limited to, the following.Responsibilities
Provide high quality, responsive support to the global Revenue Enablement Services team and the NA Sales & SE communities
Proactively screen events for roadblocks and track progress
Integrate with the global Revenue Enablement Services team to gain understanding of business priorities and challenges
Work together with other Program Services team members to ensure coordination
Assist in the escalation of critical issues
Communicate metrics to management
Responsible for understanding other enablement tools and technology that RES leverages to deliver world-class enablement solutions.
Act as a liaison between program services specialists, class schedulers, and content developers to support content publishing and system administration.
Provide support to users, program services specialists, schedulers, and facilitators in the proper use, creation, and set up of courses and curriculum.
Assist in maintaining documented training processes, procedures, and practices related to the use of administration of RES Learning technologies.
Work with RES Learning Operations Leadership to refine reporting and analysis requirements.
Train end users on dashboards and reports.
Undertake other projects as required
Skills
Solid project management skills
Ability to work independently and in a dynamic environment
Excellent oral and written communication skills
Strong interpersonal skills, including ability to connect at multiple levels within the organization
Attention to detail
Good self-organization and ability to multitask
Quality and efficiency oriented, even under pressure and to strict timelines
Strong problem-solving and analytical skills
Excellent English skills, both written and verbal
Excellent PC skills, especially Word/Excel/PowerPoint
Desired Experience
Oracle experience and/or working with Oracle systems is a plus
Bachelors or equivalent years of professional experience preferred
Experience coordinating training programs or planning and managing events
Experience of data analysis
Career Level - IC3ResponsibilitiesResponsibilities
Provide high quality, responsive support to the global Revenue Enablement Services team and the NA Sales & SE communities
Proactively screen events for roadblocks and track progress
Integrate with the global Revenue Enablement Services team to gain understanding of business priorities and challenges
Work together with other Program Services team members to ensure coordination
Assist in the escalation of critical issues
Communicate metrics to management
Responsible for understanding other enablement tools and technology that RES leverages to deliver world-class enablement solutions.
Act as a liaison between program services specialists, class schedulers, and content developers to support content publishing and system administration.
Provide support to users, program services specialists, schedulers, and facilitators in the proper use, creation, and set up of courses and curriculum.
Assist in maintaining documented training processes, procedures, and practices related to the use of administration of RES Learning technologies.
Work with RES Learning Operations Leadership to refine reporting and analysis requirements.
Train end users on dashboards and reports.
Undertake other projects as required
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $28.85 to $60.63 per hour; from $60,000 to $126,100 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer