Security Manager - The Chapel Music Venue

The Chapel is a 500+ cap music venue, restaurant, and event space located on Valencia Street in San Francisco. We’re seeking a Security Manager with specific experience in venue security, with a proven track record in training and managing a security team in industry best practices. Must have a focus on customer service and de-escalation.

This position is responsible for security in the music venue, bar, and restaurant, as well as for various types of private events on the property.

RESPONSIBILITIES

Develop and implement effective security strategies and protocols to protect our employees, customers, and property from harm

Lead and manage security personnel including hiring, training, scheduling, and performance management

Ensure compliance with all laws and regulations including required certifications, emergency plans, etc.

Collaborate with managers from all departments to develop and ensure compliance with security protocol

Conduct regular drills and training sessions in the areas of fire safety, overdose response, and other emergency protocols

Create written Standard Operating Procedures for reference by all security staff

Follow up on incidents that occur on site, including contacting those involved, writing incident reports, notifying owners, and other mitigations as necessary

Work 1-2 shows or events/week

Oversee/reinforce the daily responsibilities of the security team including:

o Setting up for shows and events

o Conducting informational line-up before doors,

o Enforcing proper check-ins including ID check, security wanding, bag checks, etc.

o Additional opening and closing duties as required

QUALIFICATIONS

Minimum of three years of security experience in a public entertainment environment

Minimum of one year of security management experience

Up-to-date on all certifications and training as required by California, San Francisco, and the ABC

Experience developing and implementing emergency response and incident management plans

Proven management skills and the ability to maintain a positive and tight-knit security team