Driveway Customer Dispatch Coordinator

Dealership:L0397 Driveway Home OfficeShop Dispatch/Delivery CoordinatorThe Dispatch/Delivery Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments.The Dispatch Coordinator reports to the Dispatch Supervisor.Location: Dallas, TX (On-site)Schedule: Sunday through Thursday, 8:00am CST - 5:00pm CSTCompensation: $22/hrResponsibilities

Coordinates deliveries between Driveway customers and fulfillment centers including OOM, Store, and Hub

Responsible for setting appointment time and status in Scheduling, CRM and TMS program

Keeps customer informed on delivery status

Follows up with customer post-delivery to ensure complete satisfaction

Escalates post-delivery customer concerns to appropriate department

Responsible for pre-delivery vehicle readiness between selling location and fulfillment center

Skills and Qualifications

Strong attention to detail

Excellent communication skills

Time management and organizational skills

Well-developed computer skills including Excel, Word and PowerPoint required

Understands the complexity of online retail

Competencies

Does the right thing, takes action and adapts to change

Self-motivates, believes in accountability, focuses on results, makes plans and follows through

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

Thrives on a team, stays positive, lives our values

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Up to 1/3 of time: standing, walking, lifting up to 25 pounds

Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

Reasonable accommodations may be made to enable individuals to perform the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.