Hostess

Hostess duties and responsibilities

A Hostess is responsible for making sure that the customer has the best possible experience. Their day-to-day duties and responsibilities depend on the particular restaurant or cafe and generally include:

Managing bookings, either in person, over the phone, or online

Providing waiting times to customers who are not pre-booked

Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding

Providing a point of contact for customer feedback and helping to resolve any customer issues

Providing personalised service and assistance for large parties of guests and VIPs

Ensuring cleanliness and hygiene standards are met in the front of house area

Assisting with the opening and closing of the restaurant

Learning the food and beverage menu