Customer Service Associate

Customer Service Associate

The successful Customer Service Associate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every interaction.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Efficiently and accurately respond to inbound email inquiries based on approved communications

Build sustainable relationships and engage customers by taking ownership for resolution

Log all interactions with customers to ensure the best possible service

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Ability to communicate via email with strong writing skills

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to understand and empathize with customers in difficult situations

Ability to multi-task, set priorities and manage time effectively

High school degree (College degree preferred)

Bi-lingual (Spanish preferred)

This is a fulltime position. Work from the office, not remote.