Implementation Quality Assurance Representative I - Treasury Management Solutions
IMPLEMENTATION QUALITY ASSURANCE REPRESENTATIVE I - TREASURY MANAGEMENT SOLUTIONSWHAT IS THE OPPORTUNITY?Position is responsible for reviewing the setup of business clients on various Treasury Management systems and providing a variety of daily support functions related to the findings of that review. Responsibilities generally include, but are not limited to, researching, reporting and resolving issues uncovered during the quality check process, ensuring the products or services meet the established standards of quality. Ensuring operational integrity of accounts and processes are consistent with Bank policies and procedures and legal/regulatory requirements. Performs other duties as requested.What you will do
Provides a variety of daily support functions which generally includes, review of account/client setups on applicable systems, the reporting of errors to management and the communications of errors to the various colleagues within the Operations unit.
Ensures operational integrity of accounts and processes
Maintains up-to-date knowledge of policies and procedures
Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community
Must-Have
H.S. Diploma
Minimum 2 years Treasury experience
Minimum 3 years banking experience
Minimum 1 year basic computer experience required (e.g MS Word, Excel)
Skills and Knowledge
Ability to perform functional duties and related positions with minimal supervision.
Ability to interact effectively with all levels of TM personnel.
Proficient in the use of network and PC based software applications.
Good attention to detail
Good communication skills - verbal and written
Good problem analysis and problem solving
Exercise good judgment
Good decision-making
Good customer service orientation
Works well in a team environment and collaborates with others
CompensationStarting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location.To be considered for this position you must meet at least these basic qualificationsThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.ABOUT CITY NATIONALCity National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.City National Bank does business in Miami and the state of Florida as CN Bank.For more information about City National, visit cnb.com .