FOH Supervisor (Full time / Part time) - THE CROUCHING LION

Job Title: Front of House Supervisor

Schedule: Part Time/ Full Time

Pay: DOE

Reports To: General Manager/Assistant GM

The Crouching Lion, situated next to the stunning landscapes of Kahana Bay, is seeking a talented and experienced Front of House Supervisor to join our team and play a key role in delivering outstanding service to our guests.

RESPONSIBILITIES:

As the Front of House Supervisor, you will work closely with the General Manager and the Assistant GM overseeing all aspects of the restaurant’s front-of-house operations. Your duties will include, but are not limited to:

- Leading and motivating a team of servers, hosts, bartenders and other front-of-house staff

- Ensuring high levels of customer satisfaction through exceptional service

- Managing reservations and seating arrangements to optimize dining space

- Training and developing staff on service standards and restaurant policies

- Collaborating with the kitchen and back-of-house team to ensure seamless communication and a smooth dining experience

- Monitoring and maintaining cleanliness and organization in the front-of-house area

- Overseeing inventory, quality, and safety

- Handling customer inquiries, concerns, and feedback with professionalism and prompt resolution

SKILLS AND QUALIFICATIONS:

- Minimum 2 years FOH management experience

- Food handler certification

- Must be able to communicate effectively with guests and co-workers in English

- Must exhibit an aptitude for leading, coaching, and driving excellence at every level

- Excellent communication and customer service abilities

- Knowledge of point-of-sale systems and restaurant management software

- Ability to handle high-pressure situations and resolve conflicts

- Flexibility to work evenings, weekends, and holidays as needed

- Days off are subject to change based on business

- Ability to learn and train others on all aspects of the restaurant

- Must be able to calculate and understand restaurant financial documents

OUR BENEFITS:

- Competitive wages

- Opportunities for advancement and professional development

- Employee discounts on food and beverage offerings

- Fun and supportive work environment with a dynamic team

HOW TO APPLY:

If you are excited about the opportunity to be part of our new restaurant venture and meet the qualifications listed above, please submit your resume and cover letter to info@thecrouchinglion.com.

Please note that upon a successful interview, the job offer will be conditional on obtaining a Certificate of Registration (Liquor Card), commonly known as the manager's blue card.