Customer Service

Record Printing Company is looking for a Customer Service Representative.

The position of customer service requires working with customers on the phone and in person. A wide variety of industry and customer-specific knowledge is needed, along with knowledge on internal processes and procedures – company wide. Main facets of job are order entry, handling customer inquiries, managing proofing process with customer, handling a limit amount of quoting duties, handling phone traffic and pre-flighting artwork.

Principle Duties and Responsibilities:

Design and promote with management all marketing efforts, including: social media, direct mail and EDDM’s, customer surveys, and E: mail efforts.

Works proficiently with all design, order entry, apparel, webstore, and workflow systems and software, and can train existing and new employees when requested by management.

Evaluate Artwork and discuss with production personnel to determine the appropriate methods of Proofing and Printing the final product.

Proof artwork and the ability to save proofs in all formats

Operate digital press (including print server software associated), Inkjet printers, and other office output devices to output proofs, office printing, and/or production work.

Knowledge of outside vendors, and a reliable contact when outsourcing jobs.

Knows and observes all safety rules, and also follows Employee Handbook of policies and procedures.

Work as part of team and promotes team atmosphere at RPC and throughout all our companies

Work with a great attitude and work ethic. Reports to Sales Manager directly but works with other managers in the company as necessary.

Must be able to lift up to 50 pounds and occasionally more than 50 pounds

Position Requires:

Basic Computer Knowledge – includes us of E: mail, excel and word documents, using internet to access data, and database and graphic software

Professional and knowledgeable demeanor on phone with customers/vendors

Good verbal and written communication skills

Enter orders in system with speed and accuracy

Good follow skills on proofs, orders, etc to ensure jobs are put through the pipelines efficiently

Handle customer quotes requests – and do them “real time” whenever possible

Handling customer complaints professionally and proficiently – good problem solving skills a must

Limited travel to customer’s locations or industry functions

Employee Requirements:

Can not be color blind, as they must be able to identify various colors of ink and paper

Should not have allergies to dust or any printing chemicals

Must comply with all company policies and procedures

Must perform any additional duties delegated by management

Miscellaneous Information:

On the average, customer service fields between 30-40 phone calls/e:mails per day. These include job tracking, checking status of jobs, handling quote requests, taking orders on phone, general inquires, and routing calls to other employees.

Many of our customers have “specific” platforms they use for us to obtain orders. The CS position has to have very rounded knowledge of all our customers as we deal with a variety of customers with specific needs and requests.

The company is EMPLOYEE OWNED, offers excellent benefits and is an Equal Opportunity Employer.