Technical Support Representative

Position Title: Technical Support Representative

Wage: $18.00-$20.00 per hour

Shift: 1st

Hours: up to 12 hours between 7:00am-7:00pm

QPS Employment Group is hiring a Technical Support Representative for a company in Springfield, MO. This is a contract to hire opportunity.

Technical Support Representative Responsibilities include but are not limited to:

- Answer technical questions for dealers on programming and troubleshooting through any means of communication

- Make customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships

- Provide in-person training to dealers when necessary, which includes training on how to specify components of the systems, and how to install and program those components

- May attend domestic and international tradeshows as a representative during the show and offer sales and technical support and expertise

- Further develop knowledge of security industry and its products through field assignments and industry trade publications

- Continue to learn programming and hardware functions through self-study when not answering calls

- Protect operation by keeping information confidential

- Observe company policies

- Continuously strives to find processes that create improved efficiency while maintaining conformance to requirements

- May perform related duties or fill in for others in the department or other departments when requested

- May train or instruct fellow workers regarding own duties

- Contribute to team effort by performing other duties as assigned

- Job duties are subject to change as directed by management

Technical Support Representative Requirements:

- Excellent verbal communication skills; able to convey competence, confidence, and empathy over any means of communication

- Knowledge of computer hardware/software and digital data communications

- Ability to learn technical materials quickly, as demonstrated by grades/transcripts/references

- Ability to remain calm and professional in pressure situations

- Ability to accurately follow detailed instructions

- Ability to work in a non-smoking work environment

- Punctual, have a good work attitude, and work cooperatively with others in the department and company

- Accept and benefit from constructive criticism

- Any other equivalent combination of training and experience

- Must be detail-oriented and customer centered

About us:

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

Why Work with QPS?

-Access to sought-after positions with leading employers

-Dedicated placement specialists who will guide you through every step of the job search process