IT Support / Help Desk Technician
TEKsystems has a need for a junior level IT Service Desk / Support Technician to work onsite at our customer in Denver and North Denver areas.Top Skills Details:
1-3 years IT support / helpdesk / service desk experience
Active Directory, O365, Win 10
IT Troubleshooting
Customer service
Description:Purpose of Position:Provide over-the-phone, remote, and desk-side support services to end users technical issues related to usage of computer hardware, software and mobile devices. Specialist will respond to inquiries via telephone, email, and walk-in requests for technical support from end users. Troubleshoot incidents as well as provide knowledge of commonly-used concepts, practices, and procedures within field. Rely on instructions and pre-established guidelines to perform functions of the job.Essential Duties/Responsibilities: Consistently deliver excellent customer service as first level telephone, digital communication, and walk-in support contact. Document, track, monitor, and follow up on all assigned issues ensuring timely resolution to include but not limited to:o Password Resetso User setupso Application supporto Hardware supporto Phone swaps/supporto Workstation / laptop configurationso Workstation / laptop imagingo Printer / copier service Work with experienced level technicians and specialists to escalate Level 2 and above issues to appropriate support groups A solid understanding of core technologies and troubleshooting methodologies in the area of information systems. (i.e., networking, telephony, operating systems, hardware, security, etc.) Other duties and responsibilities as assigned.Minimum Physical Requirements: While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally may need to reach, stoop, or kneel. Specific vision abilities required by this job include close vision requirements due to computer work.Qualifications: High School Diploma required, 1+ year’s work experience in a Help Desk environment preferred MCSE, MCP, CompTIA A+ and Network+ are preferred but not required. Receives direct supervision. Use problem solving skills to troubleshoot problems or situationsSkills:Windows 10, Troubleshooting, Active directory, Customer service, Help desk support, Office 365Experience Level:Entry LevelWe reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.