Product Manager
DescriptionIntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Product Manager today with HCA Healthcare.BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Come join our team as a Product Manager. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!Job Summary and QualificationsHCA Healthcare’s Registration Services organization is seeking a Product Manager for a high-paced delivery team composed of technical leads, product engineers, and domain experts. The Product Manager is responsible for driving the future of the product. The Registration Services organization is responsible for patient-facing digital products in the registration space. The candidate will collaborate with business partners, vendors and other stakeholders to understand product priority and set the vision for improving the Registration experience. Building strong relationships with teams, peers, leadership, business partners, stakeholders and vendors is a key component for success in this position.The Product Manager will ensure that business needs are elicited, technology roadmaps are developed and align to business strategy, and products are delivered as planned. He/she will define product strategy, set problem priorities and provide direction and priority to delivery teams through the technical leaders who maintain product backlogs. His/her teams will be responsible for sizing overall opportunity, impacts and full potential for new product features as well as capturing the high-level business objectives across various business units, crafting a product vision and solution approach while partnered with Registration Service peers and leadership, Enterprise Architecture, Information Protection, Enterprise Data and various Centers of Excellence across the HCA Enterprise.The candidate should demonstrate an understanding of complex ideas, and be capable of evangelizing the strategy, and priorities to the team and stakeholders. This role should practice attentive listening and display executive presence as they will be frequently meeting with senior-level business management and presenting to large groups including Product advisory committees. The Product Manager should perform all duties with a focus on quality of work, attention to detail and a high level of self-management and self-awareness.Additional responsibilities include:Write and deliver business requirement documents and artifacts required to enable the team's development of products, features, and infrastructure.Maintain and continuously prioritize backlog and roadmap based on data and customers' needs.Create narratives to advocate for and justify product launches / changes.Plan and define the long-term vision of your product areas of ownership.Build and improve a working relationship with your partners and stakeholders.Determine and track Key Performance Indicators (KPIs) that measure the success of the product.Contribute to and develop the team's processes/mechanisms.Regularly participate in stand-ups, design reviews and other meetings with engineers, and contribute to the discussion to ensure a high-quality bar.GENERAL RESPONSIBILITIESPeopleCommunicate effectively for both technical and non-technical audiencesCultivate a motivating environment that brings out the best in people and improves performance of othersAdvocate on behalf of delivery teams/individual contributors when concerns or issues ariseUse product expertise to expose trends and influence decisions for our stakeholdersBuild healthy trust and partnership relationships with staff, leadership, stakeholders, peers, and vendorsWork with leadership in resolving conflicts involving staff, vendors, stakeholders and business partnersProvide excellent cross functional communication with Engineering, Analysis, Architecture, QA, and other technical stakeholder team membersStrategy & PlanningCollaborate with product, technology, and business teams across HCA to set and evangelize product vision, strategy, metrics and roadmaps while influencing measured successful product and feature rolloutsDefine new products and drive alignment across multiple business and technical stakeholder teamsInfluence conceptualization and development to produce high-quality digital products that provide measurable patient valueEstablish priority for features and capabilities to ensure project timelines are met while navigating priority tradeoffs to support changing business needsIn collaboration with Registration Services Strategic leadership, building a roadmap to drive real value for our digital products with milestones for success inclusive of discovery, and measurementQualify & quantify the return on investment of new strategic work requests and product functionality through business case development and presentation to senior executivesDelivery & ExecutionLead product delivery teams and work with matrix partners to drive execution of projects across the product lifecycleSeek input and expertise from stakeholders across lines of businessCoordinate across business units to create cohesive ITG vision and requirementsTranslate business needs into documented, prioritized scope/plans and funding requestsMonitor product ITG requests and manages performance against ITG development goalsAssess product and project effectiveness post implementation; leading troubleshooting efforts when neededDeliver status reports, identifying and escalating risks and issues when appropriateMonitor and act on product performance data (e.g., patient actions, delivery, financial, and operational) to identify new enhancement opportunitiesBuild metrics to help prioritize and drive execution towards the product vision and strategyWork with finance, product colleagues and operations to ensure financial viability, operational excellence and continuous improvementSupport proactive issue resolution and productive problem solving when concerns arise around product design and business processesContinually improve products using measured KPIs and OKRsSet direction to ensure delivery teams meet work objectivesOrganize delivery teams and then allow them to self-govern and execute o Support Change Management and the improvements in Change Control processes while ensuring minimal/no impact to patientsRecommend and lead change for incorporating process improvements into overall product managementWork with UX to develop prototypes, mockups, and/or wireframes for new products and product functionality to cast product vision into the organization.Review technical design with other Delivery Leads, Product Managers and peersAbility to understand technical challenges and make educated trade-offs with your team; know business and technical workflows, needs, value drivers, and decision making process, in order to deliver productWhat qualifications you will need:EDUCATIONBachelor’s Degree - RequiredRELEVANT WORK EXPERIENCE7 or more yearsOTHER/SPECIAL QUALIFICATIONSDemonstrated passion around improving digital consumer experience; consumer and data-focusedStrong track record of execution in a multifaceted organization, requiring building sponsorship and collaborating with internal product owners to successfully roll out productsProven ability to engage with all levels of staff within varying lines of businessCreative problem solver with experience in early-stage discovery who understands how to deliver impactful products in a fast-paced environmentConstantly looking to hone one’s instincts through patient feedback and data insightExperience in building and driving adoption of new toolsExperience with cross-team coordination, project management concepts, and executive presentation skillsExperience working on program managed rollout and operations of large-scale enterprise software systems/platforms or large-scale online presenceExperience and disciplined in Agile development techniquesExperience with end-to-end product deliveryExperience overseeing roadmap strategy and definitionExperience with feature delivery and tradeoffs of product prioritiesExperience with people influencingSelf-starter who can collaborate with cross-functional partners in a dynamic environment and deliver resultsExcellent verbal and written communication skillsExperience influencing digital transformationExperience within the healthcare industry is a plus, but not requiredExperience working in a team-oriented, collaborative environment, taking ownership and initiative and holding self and others accountableThe ability to think and act; decisiveness, assertiveness, with the ability to achieve results quicklyAdaptable and flexible, with the ability to handle ambiguity and changing prioritiesProfessional demeanor and positive attitude; customer service orientedRespect for diversity of experience, characteristics, viewpoints, and opinionsPHYSICAL DEMANDS/WORKING CONDITIONSRequires prolonged sittingRequires eye-hand coordination & manual dexterity to operate computer equipmentWorks in an office environmentMust be flexible with the ability to work evenings or weekends as the schedule demandsPhysically able to participate in training sessions, presentations, and meetingsSome travel may be required for the purpose of meeting with stakeholders or off-site personnel/managementHCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Product Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.