Administrative Assistant / Customer Service

We are in need of a friendly, people-oriented, energetic, organized and detail-oriented person to coordinate care and lab work for patients.

Job Description:

Responds to Client's request for staffing

Receives and accept referrals verbally and via fax from referral source

Verify eligibility and obtain prior authorization for patients Schedule nurses for home visit with patients

Ensures that the nurses complete the requested services according to protocols and policies set forth by the referrals sources.

Conduct Patient Satisfaction surveys

Assist with onboarding of nurses

Assist with Medical Records Dept when needed

Assist with payroll and billing when needed

Assist with Marketing Dept when needed

Requirements

Bilingual Spanish is a plus

Minimum 1 year experience in a similar position in home health, staffing or caregiver agency

Associates degree in Business Administration preferred, or Medical Assistant training or related field

Must be highly proficient in computer usage, Microsoft office suite, and internet use

Must be able to work international staff members who work remotely.

Excellent verbal and written business communication skills.

Must be flexible to work some weekends and holidays

Ability to meet given goals and meet deadlines

Ability to multitask is a must

Must be organized, able to function independently in a high-volume, fast paced, multitasking environment.

Must be able to work well under pressure

Flexibility to respond to urgent client requests after hours and on weekends when necessary.

Excellent follow-up and follow-through skills

Please note: this is NOT A REMOTE JOB, proximity to Korea Town is a plus.