Patient Access Representative I - Lakewood (Full Time)

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.Please log into myWORKDAY (http://www.myworkday.com/trumed/d/home.htmld) to search for positions and apply.Patient Access Representative I - Lakewood (Full Time)101 Truman Medical CenterJob LocationUH Lakewood Medical CenterKansas City, MissouriDepartmentPatient Access UHLMCPosition TypeFull timeWork SchedulevariedHours Per Week36If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building , located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.Job DescriptionServes as a front-line representative for the organization by interviewing patients and/or other sources to obtain demographic and financial data, accessing patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.Responsibilities include: verifies financial and insurance information, obtains appropriate pre-certification and authorization for referrals, collects, co-pays; completes all admission/registration paperwork; makes bed assignments, transfers and discharges patients; reconciles bed census; makes referrals to appropriate financial resources.Minimum Requirements

High school diploma or equivalent required

Experience working in customer service role

Communication skills required to interview patients and families, to gather and exchange information

with other hospital staff members, physicians, third party payors and resource persons

Concise written communication skills and keyboarding skills required.

Preferred:Two years’ experience with patient contactExperience with patient contact in hospital, business or insurance officeKnowledge of basic medical terminologyWorking at University Health is about making a difference. It's providing the best care to every patient every day.University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.