Parts Manager

Description

POSITION SUMMARY:

The Parts Manager is responsible for optimizing the profitable growth of the business, the personal growth of employees, and the satisfaction of customers while managing the performance and success of the parts department. This is a career-defining opportunity to play a vital role in the Company and make a meaningful contribution to the future success of an established and growing business. The qualified candidate will also take an active role in the sale of parts and being visible and available to staff and/or customers is a key component for this position.

Crown Power & Equipment Co, LLC provides a comprehensive range of outdoor power equipment, as well as big and small machinery from top manufacturers such as Case IH, Kubota, and Cub Cadet, to mention a few. We're proud of our past, and excited for our future. We have over 32 years of continuous growth and employee satisfaction. In fact, some employees (and customers) were with us when we opened our doors 32+ years ago. Our success is a reflection of our dedicated employees. If you are looking to growing your career, we invite you to apply today!

Benefits Offered:

In addition to competitive wages, we provide the following benefits:

Crown Power & Equipment pays 85% of the medical, dental, and vision monthly premiums for employee only

coverage

$25,000 Basic Life Insurance policy provided at no cost with the option to add voluntarily up to an additional

$500,000

Critical Illness/Accident Insurance available on a voluntary basis

Eligible to participate in the 401(k) plan after 90-days of employment with a Company match up to 4%

Vacation and PTO accruals based on length of employment

Paid Holidays

Product discounts

Essential Functions, Duties & Responsibilities:

Essential Job Functions:

Work directly with customers, in person, via email, and over the phone

Prepare quotes

Establish parts availability and place parts orders

Maintain an efficient level of inventory and an accurate inventory count

Make sure parts are organized so they are easily located and accessible by personnel extraneous to this parts

department

Maintain proficiency with electronic business system and other computer programs

Effectively engage departmental personnel; develop an energetic staff focused on customer satisfaction

Communicate, monitor, and enforce effective processes within the parts department

Work cooperatively with Corporate Parts Manager and parts managers at the other locations to ensure consistency

within the company

Manage the department schedule and prioritization of tasks

Manage parts warranty and return claims within required timeframe to receive maximum credit

Oversee the handling of obsolescent parts

Build and maintain good working relationships with the other departments in the dealership

Manage parts orders to maximize customer satisfaction and minimize shipping costs

Work extended hours and Saturdays when necessary

On Call as needed

Requirement:

High school diploma or equivalent

Ability to respond quickly, efficiently, and professionally to demands and requests from customers

Strong verbal and written communication skills

Ability to cultivate and maintain excellent customer relationships

Ability to work calmly under pressure and act with a sense of urgency

Ability to promote a customer-first mentality within your team

Leadership experience: ability to tactfully instruct and coach personnel

Ability to handle and resolve interpersonal conflict

Effective planning, organizational, and time management skills and the ability to multi-task

Attention to detail

Ability to work independently

Ability to analyze and interpret internal reports

Background in agriculture and knowledge of farm equipment

Ability to use a computer and business software

Experience in parts sales and customer service

A cooperative, service-oriented attitude

Ability to work well with other departments, even when there are differing priorities

Familiarity with Case IH and Kubota equipment and parts

Ability to work extended hours and Saturdays when necessary

Physical Requirements:

Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling,

leaning, and twisting. Must be able to lift/carry up to 50 lbs.

Must be able to meet all safety requirements for applicable safety policies

Fitness to work in adverse and extreme weather conditions

Preferred Qualifications:

Associate or BS Degree in Agriculture

Prior management experience

Basic understanding of financial principles relative to parts department operations

Thorough knowledge of the parts we sell

Forklift certification

Candidate is required to successfully pass the pre-employment screenings which include background check, pre-employment drug testing as well as driving record evaluation.

Classification: Exempt-FT

Reports to: Branch Manager

Crown Power & Equipment is an Equal Employment Opportunity Employer promoted to a diverse workforce.