Patient Access Representative

Job Summary:

Responsible for the accurate registration of all patients seeking access to hospital services. Will also be responsible for answering and transferring calls to the appropriate departments. Assists in up front collections of time of service.

Job Duties:

Handles up-front collections inquiries including calling insurance company to obtain deductible and co-pay for patient

responsibility.

Calls patient to make aware of up-front payment responsibility.

Assists in successful resolution of payment of the bill in the most expedient manner, while maintaining a current

understanding of all options available including making payment arrangements and marketing financial alternatives to the patient.

Ensures that all actions are thoroughly documented on all patient accounts.

Assists self-pay patients with up-front financial payments.

Assists in registration and admission of patients requiring access to hospital services as needed.

Job Requirements:

Minimum Education:

High school diploma or equivalent preferred.

Required Skills:

Excellent organizational, communication, interpersonal and problem solving skills. Knowledge of third party payer

admissions and registration requirements, as well as general understanding of medical terminology and procedures.

Minimum Work Experience:

Previous clerical, collections and credit experience; knowledge of healthcare accounts receivable billing and collections, experience with automated systems applications.

Job: Please select a valid job field Organization: Title: Patient Access Representative Location: Tennessee-Carthage Requisition ID: 7457-11827