Director of Concessions - Target Center

Levy Sector Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job SummaryThe Director of Concessions will lead the team who creates unforgettable experiences. As Director of Concessions, you will be responsible for managing the concessions department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards. Detailed Responsibilities

Overseeing all aspects of concessions operations

Ensuring the recruitment and training of team members in our standards and procedures

Working with the location leadership team to continually drive improvements in guest satisfaction and financial results

Driving engagement within the concessions department

Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness

Ensuring point of sale updates and regular maintenance checks are completed

Completing calorific analysis of menu items in partnership with the culinary team

Ensuring the timely implementation and communication of promotions

Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure

Working in partnership with other departments to ensure accurate completion of the requisition process

Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations

Ensuring compliance with all Payment Card Information rules

Implementing concessions Production Sheet to ensure accurate production and minimal wastage

Conducting progressive coaching with team members

Completion of monthly financial reporting and action planning

Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment

Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

Completion and processing of alcohol incident logs to identify recurring issues or trends

Managing team member meal breaks

Overseeing recruitment activities for team members and non-profit groups

Holding pre-shift meetings to set the tone for events

Support location "Keys to the Future" activities to develop future leaders

Support team member orientation training

Lead NPO Group management and communication

Oversee service standards during events to ensure a high level of the guest experience

Ensuring accurate end of month inventory completion

Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events

Managing and resolving guest complaints

Managing team member incidents/accidents and following all required reporting procedures

Managing the onboarding of new management employees in line with our #bestdayever process

Conduct monthly safety training for team members

Managing team member scheduling in line with demand forecasts

Verifying payroll, entering gratuities

Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.

Responsible for the accurate and timely completion of month-end inventory for the concessions department

Completing building walkthroughs during events

Working with location partners to manage the implementation standards agreed through sponsorship deals

Supporting other locations/properties, as needed

Skills and Experience

5+ years of experience in a food and beverage operational position

Bachelor s degree in hospitality management is preferred

High level of computer literacy

Passion for hospitality, food, and retail

Excellent interpersonal and stakeholder management skills

Able to work evenings and weekends, as dictated by event schedule

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/) Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis. At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.Req ID: 1352406Levy Sector [[CustclntAcName]] BENAE GLICKMAN [[reqclassification]]