Enterprise Customer Services Lead

Req ID: RQ185282Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: NoneJob Family: Information Systems ManagementSkills:Information Technology (IT) Services,IT Service Delivery,SIPRNETCertifications:ITIL 4 Foundations - ITILExperience:8 + years of related experienceUS Citizenship Required:YesJob Description:Join General Dynamics IT and be a part of a team that solve some of the world's most complex technical challenges. We are seeking an Enterprise Customer Services Lead to help lead a new award opportunity in the DC Capital Region .This program provides enterprise-wide IT support to enable the customer to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities. These services will deliver exceptional execution value to internal and external mission partners operating in CONUS and OCONUS locations.As the Enterprise Customer Services Lead, you coordinate delivery of the customer digital workplace services for the program:

Lead customer services for NIPRNet, SIPRNet, and JWICS environments.

Lead and deliver IT services for DoD or IC organizations that support CONUS and OCONUS customers or mission partners.

Provides troubleshooting support for system hardware and software issues that are highly complex in scope.

Trains end users on the proper use of hardware and software. May train large groups of end users.

Performs advance software installations and upgrades to operating systems and layered software packages.

Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.

Provides guidance to less experienced personnel on workstation/server data integrity by implementing standard software and hardware solutions.

Leads data/media recoverability by following a schedule of system backups and database archive operations.

Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Ensures that performance and security of computers meet the needs of network users.

Evaluates and assesses existing systems and plans long-term strategies.

Basic Qualifications:

BS degree; additional years of experience may be considered in lieu of degree

8+ years of experience coordinating delivery of digital workplace services

Experience leading customer services for NIPRNet, SIPRNet, and JWICS environments.

Experience leading and delivering IT services for DoD or IC organizations that support CONUS and OCONUS customers or mission partners.

Experience providing executive-level technical briefings and presentations to senior Government personnel.

Security+ (IAT II)

One technical or management certification (e.g., CompTIA, Cloud Security Alliance, Microsoft, BMC Remedy, VMware, Amazon Web Services, VMWare, CISCO, Juniper, Linux, etc.)

IT Infrastructure Library (ITIL) Version 4 Foundation and one or more ITIL Practice Manager, Managing Professional, or Strategic Leader certifications towards ITIL mastery.

TS/SCI

WHAT CAN GDIT OFFER YOU?

Excellent customizable health benefits (Medical, Dental and Vision)

401K with company match

Educational Assistance and eLearning

Flexible work week

Internal mobility team dedicated to employee advancement

Rewards and Recognition programs

Innovative and collaborative environment encouraging of highly motivated critical thinking

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.