Help Desk Agent

Date Posted:09/11/2024

Hiring Organization:Rose International

Position Number:470950

Job Title:Help Desk Agent

Job Location:Jefferson City, MO, USA, 65107

Work Model:Onsite

Employment Type:Temporary

Estimated Duration (In months):13

Min Hourly Rate($):20.00

Max Hourly Rate($):25.00

Must Have Skills/Attributes:Customer Service, Helpdesk, SharePointRequired skills:Excellent customer service skills with the ability to effectively communicate via phone to diagnose problems remotely in a help desk support capacity.

At least one year of call center experience.

High School diploma or Equivalent.

Customer-oriented: A desire to serve both external and internal clients by focusing effort on meeting the client''s needs, understanding their concerns, and seeking to build trust.

Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.

Problem-solving: The ability of the individual to recognize courses of action that can be taken to handle problems or potential problems and apply research skills or learned knowledge to solve those problems.

Adaptability: How an individual can fit into a changing working environment.

Initiative: The ability of the individual to act and take steps to solve or settle an issue.

Experience using Genesys, SharePoint, MS Office, Outlook.

Experience in a Help Desk/Customer Support environment.Duties:

In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution.

Following the successful completion of onboarding, you will work independently to receive inbound calls and resolve the issue or escalate it as appropriate.

Document calls from initial contact to resolution.

As a Women, Infants and Children program (WIC) Helpdesk customer support agent, you will strengthen client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues with WIC Management Information Systems.

Receive, prioritize, and manage incoming communications during your shift.

Consistently demonstrate a positive, empathetic, and professional demeanor when interacting with customers.

Collaborate with internal teams to escalate and resolve complex issues, ensuring timely and effective solutions.

Keep thorough records of customer interactions and issue resolutions using Genesys and Sharepoint.Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.Benefits:

For information and details on employment benefits offered with this position, please visithere. Should you have any questions/concerns, please contact our HR Department via our securewebsite.California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere.Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department.Rose International has an official agreement (ID #132522), effective June 30, 008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).