Event Services Branch Manager

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. For hourly roles, enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, operations, and administrative roles. Join our diverse, inclusive, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Apply today to be part of the excitement!Allied Universal® Event Services, an Allied Universal® Company, is hiring a Branch Manager based in Orlando, FL. The Branch Manager is responsible for direct oversight, compliance, and general positive direction of staff for the assigned branch and accounts within the designated market area. The role of the Branch Manager is to ensure operational, budgetary, and client needs are satisfactorily rendered and consistent across the designated branch and accounts. The Branch Manager will be tasked with facilitating and fostering positive long-lasting relationships with current and future clients, responding, and reacting to their needs, concerns, and expectations. The Branch Manager is tasked with facilitating this client feedback to the designated account managers to incorporate and facilitate necessary structural and operational changes to increase client retention and satisfaction. The Branch manager will assist with guidance, mentoring, coaching, and counseling for the assigned branch operational management staff.RESPONSIBILITIES:

Ensure proper branch monitoring and adherence to required Key Performance Indicators (KPIs): Branch performance in the key areas of (1) Revenue $, (2) Gross Profit Margin %, (3) Indirect Costs %$, (4) EBITDA %$, and (5) Collections

In partnership with Branch Manager and Recruiting Team, ensure proper staffing levels of qualified, competent, and professional staff designated accounts

Ensure scheduling practices and procedures are being adhered to in order to ensure client orders are fulfilled in a timely fashion

Act as client liaison point of contact for key assigned accounts within the area of responsibility through effective client relationships pertinent to the operational and fiscal success of the branch

Conduct routine compliance assessments of branch and accounts, including branch/ account management, administration, licensing, and supervision as well as client satisfaction and makes recommendations on any necessary course corrections to improve the overall performance of the branch

Conduct regular operational meetings with designated account managers and associated pertinent staff on key success topics for the market

Ensure policies and procedures are being properly disseminated and followed at all pertinent levels; coordinate and align Allied Universal existing policy into the unique event-based industry standards of which AUES is engaged within

Act as an ambassador and liaison between AUES and major current and future clients; visibility at major events is critical to oversight role

Maintain constant communication with Senior Leadership team regarding client issues or concerns, leadership performance issues, client complaints, budgetary/ fiscal issues, or other important facts related to the branch and any of the accounts in the specified area

Assist with the ongoing development and modification of a detailed Operations Guide in conjunction with the other departmental function heads

Foster positive relationships with labor partners, as well as group labor and military, with the end goal of developing and maintaining a reliable network of skilled and trained labor resources in the region

Approve invoices submitted by management staff

Promote Allied Universal Event Services’ Grooming and Appearance Policy and Uniform Standards

Routinely require and review, for day-to-day field operations and consistent delivery of service, all Critical Basic Tasks (CBTs), including but not limited to: Event Box, DES Sheet, Deployment Sheets, Post Orders, etc.

Ensure proper briefings are conducted before each shift, and that proper information reaches employees

Ensure all labor laws are being adhered to (rest and meal periods executed per law, check-in/check-out procedure is followed, etc.) for all events responsible for

Ensure paperwork is completed per policy (incident reports, workers’ compensation filings, etc.) and is turned in, along with the event file, to the Office Manager

Oversee all field operations programs and events

Ensure ongoing training is completed per company standards and applicable laws

Handle and resolve client, employee, and customer complaints

QUALIFICATIONS:

Must possess one or more of the following:

Bachelor’s Degree in criminal justice, sales, marketing, business administration, or hospitality

Associate’s Degree in criminal justice, sales, marketing, business administration, or hospitality with a minimum of three (3) years of security management experience

High school diploma or equivalent with a minimum of five (5) years of security management experience

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Minimum of three (3) years of experience in the event industry or other service-related industry

Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Proven track record of excellence in customer service and financial management (awards, top rankings, etc.)

Dedication to high quality customer service delivery and integrity through proven client and customer relationships

Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes

Willingness to attend professional networking or community events in the evenings

Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Professional, articulate, and able to use good independent judgment and discretion

Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player

PREFERRED QUALIFICATIONS:

Law enforcement and/or military experience

Experience in scheduling, operations, or other functions of security industry

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company’s 401(k)plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Florida-OrlandoJob Category: Management