QUALITY ASSURANCE MANAGER

Our CompanySpringPath Mental Health Services OverviewThe Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported. Responsibilities

Maintains knowledge of operation’s regulatory, accreditation, and company requirements.

Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.

Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.

Completes documentation of operational review activities thoroughly and timely.

Prepares detailed summary reports of quality assurance findings related to operational reviews.

May serve as the contact person for external regulatory reviews, in the absence of the Executive Director.

Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.

Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed.

Serves as a leader in the development and implementation of the operation’s improvement planning initiatives and outcomes achievements.

Develops and implements internal quality practices under the direction of the Executive Director.

Provides recommendations to leadership about needed actions to improve quality

Communicates effectively with management and staff, using good judgment and diplomacy

Provides reports to operation leadership regarding the status of program performance

Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.

Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.

Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.

Oversees the Critical Incident Reporting and Mortality Review processes

Serves as Chair of the operation’s Quality & Safety Committee, and participates in other committees as assigned

Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.

Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.)

Supervises entry level QA position, if applicable

Performs other duties as assigned

Travel Required within designated service sites

Qualifications

Bachelor’s Degree in human services or related experience and minimum of 2 years working with foster care families and children

Valid Driver’s license in good standing with current automobile insurance

Two years case management and supervisory experience preferred

Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred.

Familiar with applicable federal, state and local laws and regulations

Accustomed to complex, fast-pace and confidential work environment

Excellent written and verbal communication skills

Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Ability to work flexible hours

About our Line of BusinessSpringPath Mental Health Services is a leading agency in providing recovery-oriented and psychiatric rehabilitation services. Our agencies provide care and treatment for clients who are experiencing significant mental health/psychiatric symptoms, who are demonstrating significant functional impairments, and who may have co-occurring chemical dependency. Founded on the core principles and values of hope, partnership, choice and self-direction, our program and services help individuals develop the skills and access the resources needed to increase their capacity to be successful and satisfied in the living, learning, working and social environment of their choice. Services provided include Intensive Residential Treatment Service (IRTS), Assertive Community Treatment (ACT), with a focus on the evidence-based practices of Integrated Dual Disorder Treatment, Psychiatric Rehabilitation, Supported Employment and Cognitive Behavioral Therapy. The cornerstone of our work is the relationship with the person served during the recovery process. For more information, please visit springpathmentalhealth.com. Follow us onFacebook (https://www.facebook.com/SpringPathMentalHealth) . Salary RangeUSD $75,000.00 - $80,000.00 / YearALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-MN-MINNEAPOLISID 2024-151726 Line of Business SpringPath Mental Health Services Position Type Full-Time Pay Min USD $75,000.00/Yr. Pay Max USD $80,000.00/Yr.