Field Service Specialist

Metriguard Technologies Inc. is a global leader in the supply of processing equipment, technology and services to manufacturers in the engineered wood industry. Core business segments include plywood, LVL, and engineered wood solutions. Metriguard Technologies Inc. is the US office of Raute Corporation, based in Finland.

Field Service Specialist

As a key member of the Technical Operations group, the Automation Service Engineer will play a vital role that directly impacts our customer’s success and overall satisfaction with Raute’s systems. You will develop long term relationships with our customers maximizing the utilization of our equipment from the commissioning phase to end of life.

Responsibilities

Responsible for start up and preventative maintenance of veneer processing equipment including troubleshooting, optimizing and tune up of systems

Provide operator training on equipment

Conduct system performance tests and experiments by measuring process variables

Provide feedback into process and controls design optimization

Provide effective bi-directional knowledge transfer between the Customer and Raute

Provide thorough reporting on each customer visit using internal CRM software

Utilize appropriate internal resources to address our customers support needs

Responsible for all related administration pertaining to customer calls, including the timely completion of service reports, expense reports and weekly time reports

Observe, record and interpret plant and equipment operational and maintenance issues and present results

Track preventive maintenance and upgrade requirements

Participate in the review and prioritization of support issues

Provide ideas and processes to increase overall efficiency of the Technical Operations department and Raute

Drive the Raute vision to develop and be the best support organization in the industry

Qualifications and Experience

Diploma in electrical technology, ASTT, or equivalent trade experience in control systems and software

Minimum of 2 years of experience in an industrial equipment environment working with wood processing machinery

Demonstrated experience in diagnosing, repairing and solving systems and equipment with a practical and hands on approach

Good understanding of PLC systems (Allen Bradley, CLX, Siemens, RSView or RSLogix) in both programming and troubleshooting

Mechanical aptitude with an ability to troubleshoot issues

Ability to travel to customer sites locally throughout Canada and the U.S

Must possess a valid passport and driver’s license

Attributes

Superior communication and listening skills to resolve customer issues

Excellent interpersonal skills including integrity, courtesy, tact, teamwork, respect and discretion

Advanced analytical and problem solving skills

Proven customer oriented skills in a service environment

Ability to quickly build and maintain rapport with others

Ability to adapt to a fast changing environment and work well under pressure

Operational planning and organizational abilities

Demonstrated ability to meet commitments and able to establish workload priorities

Interest in expanding skills base to include cross training in other applications