Head of Hotel Maintenance

You must apply for this role online to be considered: https://app.trinethire.com/companies/130376-scp-hotels/jobs/98943-head-of-hotel-maintenance-scp-colorado-springs

Summary

The Chief Engineer primarily supervises all engineering areas and departmental personnel. They will promote a safe working environment and quality service to achieve maximum guest satisfaction. The Chief Engineer will work with supervisors, inspectors, and department heads to ensure maximum efficiency. The Chief Engineer shall strive to provide exceptional service to both internal and external guests at all times.

The Chief Engineer shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

You…

Have excellent problem solving skills and keen analytical abilities. You have strong and proven leadership qualities. You understand the importance of fostering a collaborative environment. You are diligent about deadlines, project milestones and quality standards. You understand the importance of adapting to new and changing circumstances. You exhibit emotional intelligence, creativity, curiosity and flexibility.

The Job

● Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

● Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.

● Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.

● Follow Hotel policies with lost and found items.

● Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.

● Continuously promote sanitation, safety, and security efforts.

● Encourage Social Media/5-star compliments or reviews on OTA’s.

● Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties. ● Maintain complete knowledge of hotel facilities and functions.

● Prioritize, plan, schedule, assign, and supervise the engineering department with preventative tasks, work orders, and special projects.

● Perform daily and weekly property inspections. Ensure property, grounds, and work areas are maintained to standard and that all safety equipment and conditions are up to code. ● Control expenses within all areas of engineering.

● Develop and implement cost reduction, work simplification, and method improvement programs.

● Update and maintain engineering policies, procedures, work orders, etc. ● Prioritize work orders through urgent requests and established hotel area down times in order to minimize inconveniencing guests.

● Evaluate all engineering leases, contracts, and bids.

● Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

● Submit weekly progress reports to the General Manager.

● Submits recommendations to the General Manager for approval.

● Submits requisitions and purchase orders for materials needed to the General Manager for approval.

● Participate in OSHA/Safety Programs within the hotel through awareness in everyday job functions.

● Implement OSHA and ADA guidelines and programs.

● Inspect, plan and ensure that all materials and equipment are in complete readiness for service.

● Maintain knowledge of correct maintenance and use of equipment.

● Maintain knowledge of and comply with all departmental policies, service procedures, and standards.

● Access all functions of computer/software systems.

● Provide suitable training, reinforcement, and coaching for team members, as necessary. ● Guide and direct team members to achieve established goals and objectives. ● Promote teamwork and quality service through daily communication and coordination with other departments.

● Cultivate collaborative, mutually supportive relationships with other departments and co-workers.

● Monitor team members' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective team members.

● Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.

● Coordinate breaks and assign work duties to team members.

● Ensure that team members report to work as scheduled. Document any late or absent team members.

● Conduct a pre-shift meeting with team members and review all information pertinent to the day's business.

● Assist team members with their job functions to ensure optimum service to guests. ● Cultivate the SCP Culture & Core Values by leading our team members to a deeper understanding of our brand. Encourage team member buy-in and reward team member ownership of the SCP Culture.

● Other duties as assigned.

Job Requirements

● Must be a United States citizen or possess a valid work permit.

● Must be able to read, write, and speak English. Fluency in other languages is beneficial. ● Must be able to accurately follow instructions, both verbally and written. ● Ability to work a flexible schedule that may include evenings, weekends, and holidays. ● Must be able to work in a fast-paced environment with urgency and empathy. ● Outstanding coordination and multi-tasking abilities.

● Professional in appearance and demeanor.

● Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.

● Must have the ability to deal effectively and interact well with guests, vendors, and team members.

● Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner. ● Must have a valid State-Issued Driver's License.

Education and Experience

● 4-Year Degree.

● Minimum of 10 years in a maintenance capacity required.

● Or a combination thereof.

● Minimum of 5 years supervisory experience required.

● Minimum 5 years in Hotel maintenance.

● Expert knowledge of repairing and replacing: electrical, plumbing systems, painting, HVAC equipment, refrigeration, kitchen equipment and general property maintenance. ● Expert knowledge of OSHA requirements.