Dispatcher/Customer Service (Part Time)
Busy courier service is looking for one part-time dispatcher. Applicants should have dispatching experience preferably with automated dispatch systems and/or be VERY computer literate. Typing skills with proper spelling and grammar are required and you should have above average ability to speak and write English. We are looking for someone who has a calm but confident/strong personality, can think quickly and independently while maintaining control of all jobs in progress. The right applicant will also have excellent multi-tasking and organizational skills. Please note being familiar with San Luis, Santa Barbara and surrounding county’s geographical territory is extremely helpful.
In addition to dispatching responsibilities, applicant may assist in a variety of administrative support activities along with receiving & shipping of client's warehoused inventory.
PRIMARY RESPONSIBILITIES
Manage large amounts of incoming calls.
Ability to coordinate multiple jobs/drivers simultaneously.
Maximize driver availability by appropriately combining and/or scheduling jobs.
Identify and assess customers' needs to assure all deadlines can be met.
Provide accurate information to both clients and drivers.
Document all job data, special instructions and exceptions for both customer and driver utilizing the company’s established software systems and procedures.
SKILLS
Proven dispatch skills with extensive experience coordinating multiple jobs at the same time.
Strong Data Entry skills - being quick but accurate while actively listening.
Familiarity with automated dispatching systems and practices.
Excellent communication skills, both verbal and written.
Customer Service: ability to build and maintain sustainable relationships.
Ability to multi-task, prioritize, and manage time effectively.
Confidently adapt/respond to different types of personalities, especially during tight delivery
deadlines.
High level of familiarity with Windows, Office 365, Google Maps and email systems.
Familiarity with the surrounding areas of Central California (coastal and valley), Los Angeles & San Francisco.
Ability to lift packages up to 45lbs.
Our company, established in 1982, continues to be the premier on-demand courier service in the tri-counties and offers all scheduled employees paid sick time, vacation, and holiday pay in addition to a retirement plan and dental/vision insurance. We look forward to receiving a copy of your resume.