Manager III, Risk, Global Product Verification

DescriptionHave you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience?Amazon’s Perfect Order Experience team works to ensure that Customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of customers to solve business problems. Our operations teams make thousands of investigation decisions each day which have major impacts on our Selling Partners and Customers. Many of these decisions are complex and require navigating challenging, ambiguous situations. We identify and train investigators who can adapt to new scenarios, think through them critically, and make good decisions consistently, day in and day out.But making good decisions means being familiar with the language of our policies as well as having a deep understanding of the spirit of them. As the Global Product Verification Manager, you have primary responsibility for optimizing these decision-making processes. With a foot in both Policy and Operations, you will find ways to scale critical thinking that lead to both consistent and accurate decisions by our investigators, and will also lead the GPV team to scale WW. You will also work to automate simpler tasks, scale the program across multiple regions/locales identifying challenges, coordinating logistics and building a strategic roadmap to ensure that Amazon provides a trusted shopping experience for all customers WW.Key job responsibilities In accordance with Amazon’s authenticity and safety standards, manage a team who plans, performs, and coordinates the completion of assigned Perfect Order Experience projects and investigations within deadlines. Use independent judgement in routine and non-routine situations. Comprehend and apply policies and procedures. Identify gaps and mitigate risks observed in our current mechanisms and policies to increase efficiency and effectiveness of operations by providing recommendations using professional judgement to safeguard Amazon’s global marketplaces. Understand the work of other team members and challenge their understanding of current mechanisms and policies in order to further mitigate the risk of Buyers receiving inauthentic products. Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project. Perform follow up procedures to ensure agreed-upon controls have been implemented. Prevent Seller Partner friction by maintaining excellent relations with stakeholders and Selling Partners while communicating issues, concerns, and recommendations. Ability to manage multiple competing priorities in an ambiguous environment. Adept at being a change agent by bringing solutions/ideas to tackle any challenge Develop vision and roadmap for longer-term changes to operational capacity and staffing for transactional and specialized teams. Defining team goals and roadmap, including reporting on progress of multiple projects and providing weekly updates on trends and performance against goals.A day in the lifeHere is a day in the life of an Operations/Risk Manager people leader, written in the second person:As an GPV Risk Manager, your day typically begins with leading a team huddle to review the day's agenda, discuss daily plan and make sure everyone is aligned on their priorities and responsibilities.As an in-office people leader, you make sure to be present and available to your team as per your agreed-upon schedule. This allows you to have regular 1-on-1s, provide coaching and feedback, and address any questions or concerns that come up throughout the day. You find this face time with your team to be invaluable.You will lead process improvement work. This could involve analyzing data to identify bottlenecks or areas for optimization, collaborating with the team to brainstorm solutions, and then integrating new technologies or procedures to help scale your operations and investigations. Continuous improvement is a core part of your role.Finally, you always make time to connect with key stakeholders, whether that's providing updates, gathering feedback, or aligning on strategic priorities. Strong stakeholder relationships are critical to be effective in this role.Overall, your days are varied and full, but you thrive on the ability to lead your team, drive meaningful change, and help the organization navigate complex operational and risk management challenges.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Basic Qualifications At least 5+ years of experience working in relevant industries such as law, customer service, operations, investigations, project management, program management etc. 5+ years of people management experience Bachelor's degree Exceptional written communication skills - able to write, clearly and succinctly Exceptional ownership and bias for action – willing to move quickly and decisively to resolve an incident Strong critical thinker with the vision to work both tactically and strategically Proven analytical thinking with a natural tendency to use data in decision-making and prioritization Excellent cross departmental collaboration skillsPreferred Qualifications Experience working in risk, fraud or compliance organizations High level of integrity and discretion to handle confidential information Strong enthusiasm to provide superb customer service to executive leadership and other key stakeholders Proven ability to bring clarity to ambiguous situation Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptionsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,900/year in our lowest geographic market up to $198,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.