Implementation Engineer

Job Description:

Client Analytics is the optimization and analytics team for the world’s largest renewable energy generator.

We thrive on solving the toughest problems facing the energy industry and creating innovative forecasting and optimization solutions that lead the way into the Client.

Position Specific Description

We are seeking an experienced Implementation Engineer with experience in large scale customer deployments to join our Customer Implementation team.

The position will interact with all business units in Client Analytics and focus on post-sales implementation of our software solutions at customer sites.

Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile deployments and deadlines.

Job Overview

This position is primarily a Professional Services role where you will help new customers deploy, configure, and use the Client 360TM software platform to meet their specific needs.

The role may also include working with the Software Development team to create and test new product features.

The ideal candidate will be highly technical, have great communication skills, and be hyper-focused on customer success through the course of the project and in the early weeks of operation.

Job Duties & Responsibilities

Deploy and configure NextEra 360TM software at customer sites.

Help develop operational procedures and playbooks

Provide input on product enhancements and training opportunities that would improve customer deployments

Partner with other departments including, but not limited to sales, marketing, engineering, training, and customer support.

Develop scripts and tools to support deployments, make small product enhancements

Diagnose software performance or algorithm performance issues leading to customer dissatisfaction and determine the solution to be implemented

Proactively identify issues and drive continuous improvement across the company

Respond to customer queries in a timely and accurate manner

Required Qualifications

Bachelor’s Degree in either Business or Technology related disciplines

Minimum 5 years of professional experience in technology-related field

Strong decision-making ability and willingness to support rapidly changing initiatives

Proactive and confident in working with customers

Must understand technical issues and see the "big picture" in all engagements

Strong technical background in software, data science or IT

Creative thinking, able to bring new ideas to help solve client problems

Deep understanding of data-driven business models and processes

Preferred Qualifications

Experience in the energy industry

Experience with data analytics

About US Tech Solutions.US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com . We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran