Customer Service Representative

Are you a customer-focused? We’re seeking a dynamic Service BDC Representative to join our team at Pat Armstrong Ford!

About Us:

At Pat Armstrong Ford, we take pride in delivering exceptional service experiences to our customers. Our Service BDC team plays a crucial role in connecting with clients, managing inquiries, and ensuring a seamless transition from appointment scheduling to service visits.

Responsibilities:

Inbound and Outbound Communication: Handle incoming calls, emails, and online inquiries promptly and professionally. Assist customers with service-related questions, schedule appointments, and provide follow-up.

Appointment Scheduling: Efficiently manage service appointments, ensuring optimal utilization of our service bays.

Customer Relationship Management (CRM): Utilize our CRM system to track service requests, monitor progress, and provide timely updates to clients.

Service Reminders: Proactively reach out to customers for routine maintenance reminders, recalls, and service campaigns.

Collaboration: Work closely with our service advisors, technicians, and parts department to ensure smooth service operations.

Qualifications:

Customer-Centric: You excel in providing outstanding customer service and building strong relationships.

Communication Skills: Excellent verbal and written communication skills are essential.

Tech-Savvy: Comfortable using CRM systems, email, and other digital tools.

Organized: Ability to manage multiple tasks and prioritize effectively.

Team Player: Collaborate well with colleagues across departments.

Requirements:

High school diploma or equivalent

Previous experience in customer service or call center (preferred)

Valid driver’s license

Why Join Our Team?

Opportunities for growth and advancement within our dealership

Positive and supportive work environment

401k, medical, dental and PTO

If you’re ready to contribute to our team’s success and provide top-notch service to our valued customers, apply today!