Network Administrator

Job DescriptionNetwork AdministratorJob Title: ​ Network AdministratorPay range: $67,670 to $98,799Savers BenefitsGeographic & job eligibility rules may applyHealthcare Plans

Comprehensive coverage (medical/dental/vision) at a reasonable cost

Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time OffSick PayVacation Pay

Paid vacation time begins accruing on hire date

Accrual rate ranges from .019 to .038 per regular hour worked

Holiday Pay

Based on position and full-time/part-time status

6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

Up to 50% off store merchandise

Flexible spending accounts

Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance

Life insurance

Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

Annual Bonus

Performance Merit Increases

Disability Insurance

Parental Leave

Who we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.What you can expect :

The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.

An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

What you’ll be working on :The Network Administrator will be responsible for maintaining our current network systems and keeping our IT Service Desk staff updated on the latest tools and processes. The ideal candidate for this position is certified to work with Cisco Meraki networking equipment. Preference will be given to candidates who have experience supporting and troubleshooting a high-uptime network. This position supports all aspects of the Savers network, while focusing on the retail networks. Employees in this position are the primary point of contact between Savers and our internet service providers for support purposes. This position reports to the Manager, Site Reliability Engineering.Essential Job Functions:

Completes a daily analysis of network devices for any potential performance, availability, and/or stability issues, and resolve any issues that are discovered.

Provides on-demand support for end user issues relating to network performance and availability.

Acts as the primary escalation point for retail networking issues, working directly with Service Desk, store employees, and external providers to resolve any issues that arise.

Works directly with ISPs/Carriers to troubleshoot service provider issues and restore services in stores.

Supports and manages monitored UPS devices in stores.

Provides training to Service Desk on topics such as basic network troubleshooting and incident management.

Produces and maintains detailed network diagrams, technical process documentation, and troubleshooting guides.

Configures new and replacement network devices from a provided template.

Works and communicates at a technical level with vendors and vendor support services to troubleshoot network issues.

Monitors the network team ticket queue, works any tickets possible, and escalates when necessary.

Assists with deployment and rollout of network team projects.

What you have:

Working knowledge of enterprise routers, switches, firewalls, and load balancers. Cisco Meraki preferred.

Working knowledge of enterprise Wireless LAN networking.

Working knowledge of TCP/IP, Ethernet, and common routing protocols such as BGP or OSPF.

Working knowledge of enterprise authentication methods such as RADIUS, TACACS+, and 802.1x.

Understanding of VPN technologies, common WAN circuits, such as DIA, broadband, T1, and MPLS, and their basic troubleshooting.

Understanding of network supporting services such as DNS, DHCP, LLDP.

Ability to create and read technical documentation and network diagrams.

Demonstrated analytical, deductive reasoning and troubleshooting skills.

Demonstrated customer service skills and the ability to interact with personnel at all levels of the organization.

Ability to set priorities, meet deadlines and multi-task with minimal supervision.

Demonstrable knowledge of Microsoft Office products, including Word, Excel, Outlook, Visio, PowerPoint, and Project.

Ability to take on difficult and sometimes ambiguous challenges.

Strong attention to detail.

Strong analytical and quantitative skills.

Strong interpersonal, written, and verbal skills.

Desired Knowledge, Skills, and Abilities:

Retail networking and Point-of-Sale Experience

Working knowledge of SD-WAN technologies.

Experience in at least one scripting language or programming language

This position requires participation in a 24x7 on-call rotation. This is a full-time position which occasionally requires working nights or weekends, or more than 40 hours a week to meet department needsM inimum Required Education, Training and Experience:

2+ years of NOC or Network Administration experience in an enterprise network environment.

Bachelor’s degree in Computer Science or related field OR equivalent experience.

JNCIA or equivalent certification desirable.

Additional experience with various network hardware and software is beneficial. Examples include A10, Aerohive, Meraki, Palo Alto, Extrahop, and Solarwinds.

Physical Requirements:

Ability to express or exchange ideas by means of the spoken word.

Ability to receive detailed information through verbal communication, and to make the discriminations in sound.

Ability to receive detailed information visually through written communication (both physical and electronic).

FLSA Status : ExemptTravel: 10% or less of travelWork Address: Remote, USSavers is an E-Verify Employer