Lead Generation Supervisor

As a Lead Generation Supervisor, you will oversee the daily operations of our virtual call center and in-office

team, ensure excellent customer service, and achieve performance targets. This leadership role requires strong

communication skills, the ability to analyze data, and the drive to motivate and develop a team.

Responsibilities:

- Manage and train a team of In-person and virtual appointment setters

- Set performance goals and monitor individual and team performance

- Develop and implement strategies to improve call center efficiency and productivity

- Analyze call center data to identify trends, issues, and areas for improvement

- Provide coaching and feedback to team members to enhance their skills and performance

- Ensure adherence to company policies and procedures

- Collaborate with other departments to optimize call center operations

- Conduct regular weekly meetings to communicate updates, changes, and goal

- Hit weekly and monthly KPI quotas and make sure all team members are hitting KPI

- Must