Quality Control Servicing, Supervisor
Come join our amazing team and work remote!The Quality Control Servicing Supervisor will be responsible for managing a quality control team to ensure CMS Mortgage Servicing business units are in compliance with all internal policies & procedures, federal, state, local and governmental regulatory requirements; and investor/product specific guidelines. Perform all duties in accordance with the Company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is 72,000.00 - 80,000.00 per year + Annually Bonus.What you'll do:
Carries out Supervisor responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; and addressing complaints and resolving problems.
Ensure audits are conducted in accordance with Quality Control Servicing program framework.
Complete audit of Analyst work for accuracy and as required for Department monthly SEP.
Supervise daily workflow in loan level audits.
Conduct monthly performance feedback for direct report to provide coaching on areas of improvement and to highlight areas of accomplishments.
Complete annual performance feedback for direct reports to highlight accomplishments and to set performance and growth goals for the next year.
Ensure compliance with QC departmental timelines.
Provide Quality Control audit reporting and findings which require corrective action plans to correct deficiencies identified in processes.
Research and respond to exception disputes.
Oversee daily workflow; provide guidance and leadership to assigned team, including hiring, counseling, termination, compliance, and on-going education.
Assist with preparation of weekly/monthly/quarterly audit reports for business units, QC Management and Executive Management.
Review, validate and assist with development of Policy & Procedures, and process improvements.
Provide support in system of record administration and maintenance.
Complete monthly self-evaluation performance reviews per company policy.
What you'll need:
High school diploma or equivalent work experience
Five (5) or more years of residential mortgage servicing experience
Five (5) plus years of experience in mortgage quality control or related field
Our Company:Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
We are an Equal Opportunity Employer#Carrington#LI-GV1Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.