Equipment Rental Counter - Customer Service

Prior Equipment Rental Counter Customer Service Experience required

Overall Purpose of this position:

The Rental Counter staff represents PDQ Rentals during the contract writing process, on the phone and in all front-line encounters. This person is adept at contract writing, communicating policy, has a good knowledge of our equipment and gives the customer the confidence that they have come to the right place for their equipment rental needs. Regular attendance is essential in this frontline position.

Duties and Responsibilities:

(Essential Duties that must be performed in order for the job to be done)

Greets customers with enthusiasm

Inputs customer and equipment information into the computer

Takes payment and makes change

Suggests safety items and other ancillary products

Explains due-date and rental termination process

Fields incoming calls and gives information with a smile

Communicates with shop, dispatch and yard for prompt customer service

Takes calls from salesmen and facilitates their orders

Assists with stocking resale items and maintaining a clean front counter

Picks up parts and makes small to medium deliveries and pickups

Backs up the Yard with customer service if necessary, loading and offloading equipment

Helps with or does the day-end close

Able to work both early or late and on Saturdays

Other Duties that may be included in the responsibilities of the position:

Fills propane tanks

Cleans office or restroom

Moves equipment for display and security

Instructs on proper equipment operation

May be asked to assist in other departments such as dispatch

Relationships/Contacts (people or positions you must interact with to accomplish the tasks):

Customers

Dispatch

Shop

Yard staff

Office

Vendors

Sales staff

Additional Dimensions (Please list any other related information to add to the explanation of this position and what is necessary to complete the job):

This is a position requiring an out-going personality and friendly demeanor. Good phone skills are essential. Flexibility and good problem solving skills will enhance this person's ability to do the job.

The preceding functions have been provided as examples of the types of work performed by the employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

Qualification Requirements (education, licensing, experience, special skills, knowledge and general abilities):

Good phone skills

Computer knowledge

Forklift and propane certification may be trained at PDQ

Ability to deal easily with people

Understand rental equipment

Physical Demands (how much of the time is spent standing, sitting, walking, lifting etc):

Standing at least 50% of the day

Sitting occasionally

Lifting could be as much as 90 lbs

Typing - often

Reaching and grasping

Occasional bending or squatting

Driving