IT Tech Specialist II
Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.ResponsibilitiesThe role will serve as a technical solution architect who will drive and/or participate in vital projects of strategic importance supporting Epic, the enterprise EHR/RCM system.Primary responsibilities:
Serve as a cross-functional and highly collaborative technical resource to other divisions within Information Technology related to topics such as application installation/delivery, networks, disaster recovery, authentication, and cloud computing.
Facilitate or be a member of technical project teams comprised of internal and vendor representatives focused on evaluating, planning, developing, and implementing technical initiatives.
Work with EHR/RCM system technical support teams and vendors to design, implement, and maintain processes that proactively monitor the health and availability of the environment.
Present the status of projects and issues as needed with Information Technology and Practice leadership.
Serve on the division Architecture Board as a consulting resource for the designing and planning of projects.
Lead planned Epic maintenance activities including monthly production maintenance windows and planned downtimes.
The ideal candidate will have prior Epic experience with the technical services/hosting support of Epic environments and infrastructure. This role will report to the ERIS Technology Services Section Head.This is a full time remote position. Incumbent must live within the United States. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.QualificationsBachelor’s degree and 8 years’ experience including 5 years’ of demonstrated technical experience and 3 years of demonstrated leadership experience OR Associates Degree and 10 years' experience including 5 years’ of demonstrated technical experience and 3 years of demonstrated leadership experience. Often moves among different work areas and seeks to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Demonstrates initiative and self-motivation to complete tasks and assignments on time. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in multiple technologies. Demonstrated ability in solving complex technical problems with multiple technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.Exemption StatusExemptCompensation Detail$128,502.40 - $186,264.00 / yearBenefits EligibleYesScheduleFull TimeHours/Pay Period80Schedule DetailsMonday - Friday, 8am - 5pmWeekend ScheduleAs neededInternational AssignmentNoSite DescriptionJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)Affirmative Action and Equal Opportunity EmployerAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.RecruiterTed KeefeEqual opportunityAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.