Lifestyle Coordinator

Are you the missing piece? As North America’s leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always dowhat’sright and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth,you’rein the right place!Job ResponsibilitiesThe Lifestyle Coordinator is responsible forinteracting with customers,organizingand providing various forms of information, cash handling/balancing, and using a variety of communication skills whiledemonstratingthe associatedproficiencyin typing and grammar.Essential Duties & ResponsibilitiesThe job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will beassignedevery duty.

Regular attendance and punctuality

Day to day operations of the Lifestyle Program andmaintainingan orderly,welcomingand professional environment.

Responding to residents' requests and concerns with prompt friendly professional service.Recording,organizingand responding to resident questions andrequest aspertaining tothe Lifestyle Program.

Assist Community Clubs/Groups with activities as needed.

Assistwith set-up, including audio/visual needs for Vendor presentations as needed.

Answer telephone calls from residents and outside vendors and entertainers.

Set-up and manage group ticket sales/trip to sporting events and entertainment venues.

Answer questions on a variety of subjects from residents and potential residents.

Ensuretimelyandaccuratecompletion of all administrative duties.

Project and promote a positive community and company image.

Coordinate, create,prepareand sell event tickets.

Create,maintainand update Lifestyle Event spreadsheet.

Set-up andparticipatein Lifestyle Events and Vendor Programs asrequired.

Work with Lifestyle Volunteers and Vendors as needed.

Special projects as requested by Lifestyle Director.

Assistin promoting,sellingand managing Vendor Program as needed

Additional Duties & Responsibilities

Practice and adhere to FirstService Residential Global Service Standards.

Conduct business at all times with the highest standards of personal, professional and ethical conduct.

Perform orassistwith any operations asrequiredtomaintainworkflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need foradditionalmaterial and supplies.

Mayparticipatein any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolveproblemsandmaintainspecified level of knowledgepertaining tonew developments, requirements, policies, and regulatory guidelines.

Ensure all safety precautions are followed while performing the work.

Follow all policies and Standard Operating Procedures as instructed by Management.

Perform any range of special projects, tasks and other related duties as assigned.

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Develop/maintaincommunity relationships and resources to diversify lifestyleprograms.

Provide direction and focus to LifestyleCommittee.

Plan,coordinateand implement programs, classes, travel, fitness, aquatics, community- wide events.

Assistin communicating club/group information to thecommunity.

Develop emails, social media, etc. onLifestyles.

Manage Lifestyle Programbudget.

Coordinate rentals of facilities and amenities to residents,etc.

Supervisory ResponsibilityThis position does not require any supervisory responsibilitiesEducation & Experience

Minimum of 2 years’ experience in a customer service role; experience coordinating activities and events a plus

Knowledge, Skills & ProficienciesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.

Excellent customer service, interpersonal andorganizationsskills.

Ability to multi-task, work in afast pacedenvironment and manage multiple projects simultaneously.

Must be proficient in Microsoft Word, Excel, and have overall good computer skills.

Demonstrated knowledge of audio/visual equipment.

Tools & Equipment UsedComputer and peripherals, standard and customized software applications and tools, and usual office equipment.Physical Requirements / Working EnvironmentThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting,carryingand moving objects that can weigh up to 25 lbs. This movement can occur throughout the day.Mustalso be able to climb several flights of stairs if necessary.

Must be able to sit and stand for extended periods of time.

Must be able to communicate both on the phone and in person with our clientsin order toresolve issues and manage the business.

Must have finger dexterity for typing/using a keyboard.

Must be mobile enough to move around both the officein order tomake copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.

Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.

Capable of working extended hours,to includeevenings,weekendsandholidaysas necessary.

This position mayalternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.

Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

Must be able to work on more than one assignment at a time with frequent interruptions,changesand delays. Must be able toremainfocused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert toworking conditions and aware of safety, health, and environmental concerns.

Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.Hours overand above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.TravelN/ADisclaimerThe above informationonthis description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job.This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules,dutiesand responsibilities to this job at any time.