California LifeLine Program Free Phone Enrollment Representative

Location: Fresno

Job Type: Full-time/Part-time

About Us:

We are a leading provider of telecommunications services, committed to connecting low-income individuals and families to essential phone services through the California LifeLine Program.

Job Summary:

We are seeking a highly motivated and customer-focused Free Phone Enrollment Representative to join our team. As a representative, you will play a critical role in enrolling eligible customers in the California LifeLine Program, providing free phones and affordable phone services to those in need.

Responsibilities:

- Enroll eligible customers in the California LifeLine Program

- Provide excellent customer service via phone, email, or in-person

- Educate customers on program benefits, eligibility, and requirements

- Process applications, verify eligibility, and troubleshoot issues

- Meet or exceed enrollment targets and performance metrics

- Collaborate with internal teams to resolve customer issues

Requirements:

- High school diploma or equivalent required

- Social Security Card and Valid ID

- Excellent communication, interpersonal, and customer service skills

- Ability to work in a fast-paced environment and meet performance targets

- Basic computer skills and data entry experience

- Knowledge of California LifeLine Program guidelines and eligibility requirements (or ability to learn, will receive training)

- Fluency in multiple languages may be preferred or required, depending on the location

What We Offer:

Comprehensive training and support

- Opportunities for career growth and advancement

- Collaborative and dynamic work environment

- The satisfaction of making a difference in your community!

How to Apply:

If you are passionate about helping others and have/want to develop excellent customer service skills, please submit your application, including your resume or cover letter, to the "reply" button above.