Senior Network Operations Center Technician (Onsite)

Date Posted:2024-09-17Country:United States of AmericaLocation:HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USAPosition Role Type:OnsiteLooking for a robust NOC role? We want you on our team in Annapolis, MD. You will contribute to the Tier 2 CAS Network Operations Center. You are responsible for the incident management of customers within the CAS Operational environment. You are responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Collins Aerospace CAS customers and Business Units.  What YOU will do:

Monitors network management system and engages telecom providers to drive restoral efforts. 

Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information. 

Solves systems and network problems/questions with limited scope and complexity. 

Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems. 

Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units. 

Takes guidance from other team members or management to resolve less routine issues. 

Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues. 

Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures. 

Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues. 

Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient. 

Participates in network solutions design and configurations. 

Analyzes issues and provides customers with guidance to resolve problems, this includes great focus and attention to details 

This is a 24 x 7 365 Operation Center which requires working some weekends and holidays. 

​ What YOU will Learn:

Will be trained on three NOC (3) positions, Transport, DataLink, Applications in 4-6 months.

These positions will be trained one by one from a span of 3 weeks to a month and a half. 

Transport – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.

DataLink – Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.

Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.

Qualifications You Must Have:

Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Prior Customer Service experience

Experience with TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

Experience troubleshooting Cisco devices.

Experience with HSRP/BGP routing protocols.

Qualifications we Prefer:

Knowledge of Remedy, Netcool, Office 0365, ServiceNow

CCNA or Security+ certification or equivalent or taking courses

Efficient at Multitasking, this includes taking on multiple responsibilities, prioritizing, and delegating 

​

What We Offer BenefitsSome of our competitive benefits package includes: · Medical, dental, and vision insurance· Three weeks of vacation for newly hired employees· Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option· Tuition reimbursement program· Student Loan Repayment Program· Life insurance and disability coverage· Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection· Birth, adoption, parental leave benefits· Ovia Health, fertility, and family planning· Adoption Assistance         · Autism Benefit· Employee Assistance Plan, including up to 10 free counseling sessions· Healthy You Incentives, wellness rewards program· Doctor on Demand, virtual doctor visits· Bright Horizons, child and elder care services· Teladoc Medical Experts, second opinion program·  And more! Learn More & Apply Now! Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely. Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. The salary range for this role is 48,000 USD - 112,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms:Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.