Customer Service/ Customer Service Representative
Job Title: Shipper Support (RGM)Job DescriptionOn a day-to-day basis, you will act as a Remote Gate Agent supporting thousands of drivers across the country using two-way audio/video communication. You will verify and identify necessary specifications on trucks and processes, while coordinating, communicating, and providing updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We are looking for candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team handles all gate operations, allowing onsite associates to focus on daily operations. On a daily basis, you will be speaking to roughly 200 drivers, so excellent and clear communication is a must.Hard Skills
Technical Savvy
Soft Skills
Attitude & Aptitude
Great Customer Skills/Awareness
Job TypeThis is a Contract-to-Hire position with a duration of 4 Month(s).Work SiteThis is a fully on-site position in Tempe, Arizona.Work EnvironmentTraining is in-person/on-site for 3 weeks (M-F), 8am - 4:30pm, after which you will transition into your production role. Office Location: Tempe, AZ. Hours/Schedule: 6:00am - 2:30pm OR 8:30am - 5:00pm after training is completed. Onsite 5 days per week Overtime will be necessary October through December. Must be open to working holidays. Shift patterns will be Thurs-Mon, Fri-Tues, Sat-Wed, or Wed-SunAbout Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.