Front Desk Associate
Our beautiful North Coast resorts are seeking enthusiastic Front Desk Associates for a full-time position. The position require flexible availability including weekends, holidays and evenings. All Front Desk Associates must possess excellent customer service skills. In addition to that, our ideal candidates will also possess excellent computer skills, a keen eye for detail, ability to multi-task including answering busy phones and heavy foot traffic in the front lobby. Must be reliable and comfortable in a busy environment. Prior hotel experience is preferred but we are willing to train the right candidate. $20-$21/hour to start. Excellent benefit package offered.
About Us:
Moonstone Hotel Properties, a family-owned collection of boutique hotel properties set amid renowned destinations, including Cambria and Monterey, CA, and Silverton, OR. Surrounded by spectacular gardens and landscaping, each of these properties reflects a commitment to quality and attention to detail, with the goal of creating a warm, comforting and memorable experience for each guest.
Responsibilities:
As a Front Desk Associate some of your responsibilities will include:
Greet guests warmly and professionally upon arrival, creating a welcoming atmosphere.
Efficiently handle the check-in and check-out process, verifying reservations, processing payments, and issuing room keys, ensuring accurate billing and providing departure assistance.
Receiving and making reservations for room accommodations, and restaurant
Provide prompt and courteous responses to guest inquiries, whether in person, over the phone, or via email.
Input notes into the reservation system to keep a record of guest interactions and transactions for proper billing and future reference.
Requirements:
Previous experience in customer service or a front desk role, preferably in the hospitality industry.
Strong communication and interpersonal skills to interact effectively with guests and colleagues.
Excellent organizational and multitasking abilities to handle various tasks simultaneously.
Basic knowledge of hotel operations, services, and local attractions is preferred but not required.
Proficiency in using computers.
Ability to work flexible hours, including evenings, weekends, and holidays.
Professional demeanor
How to Apply:
If you could be a good fit for North Coast resorts, we want to hear from you! Please submit your resume for consideration.
Moonstone Hotel Properties is an equal opportunity employer. We encourage candidates from all backgrounds to apply.