Senior Project Manager, Client Services - 29A430D34A

As a member of the company's Client Services team, the Senior Project

Manager (Sr. PM) will be responsible for timeliness, accuracy and

customer satisfaction related to new and expansion deployments. The Sr. PM

will generally focus on supporting customers in identified geographic

markets, as well as manage multi-market deployments that occur in tandem.

The Sr. PM will lead and coordinate inter-departmental, as well as vendor

activities, to ensure accurate and timely product/service delivery. The

Sr. PM will also be responsible for coordinating customer business

requirements with Sales Engineering and Data Center Operations, while

regularly interacting with the Sales team in pre-sales activities to ensure a

smooth and successful customer onboarding experience.Duties:

Responsible for the planning, implementation, management and close-out of

customer move-in, expansion, and migration projects

Manage large and complex customer initiated fit-out projects of all types

Work with customers, Sales Engineering, Data Center Operations, and

Sales to develop and/or interpret project Scope of Work documents, define

project deliverables and project plans, and ensure quality delivery while

exceeding customer expectations

Manage vendors and complete projects in a timely manner as identified against

project-specific readiness metrics

Verify accuracy of customer implementations against a Master Service

Agreement/Order Forms/SOW documents and other approved project

artifacts, including adherence to contractual Service Level Agreements

Accurate and timely processing of all customer orders/tickets (Power,

IX, Build Out Service, Access, Package Delivery etc.); manage

support resources to ensure accurate work orders

Ensure excellent customer service throughout the project lifecycle by

anticipating customer needs and through pro-active communication with

customers and other internal departments

Collaborate with internal business units to evaluate, identify, and

resolve risks to project schedules

Proactively identify areas for process improvement across all areas of the

organization to ensure project excellence; collaborate with business units

to implement such improvements

Serve as the primary point of contact during the implementation and onboarding

phase, ensuring a smooth and seamless transition for clients

Participate in weekly market, team, and vendor coordination calls to

ensure alignment and effective communication across all stakeholders

Serve as a cultural leader within the assigned market, fostering a

efficient, positive, and collaborative work environment

Promote and demonstrate the behaviors consistent with CoreSite's culture and

values

Other projects and duties are assignedKnowledge, Skills & Abilities:

Ability to work 80% on-site at CoreSite's corporate office and 20%

remotely, while maintaining regular, consistent attendance and flexibility

to work nights, weekends, and variable schedules as needed

Ability to travel up to 10% of the time during the initial onboarding and

training period, with flexibility to adjust travel commitments as business

needs evolve. Must demonstrate adaptability in scheduling and managing travel

requirements in response to company growth

Proven ability in best practice project management, coupled with a

passionate drive to deliver world-class customer service

Strong understanding of electrical and mechanical systems in use in a data

center environment, including relevant knowledge of data center IT

infrastructure

Telecommunications, construction, critical facility build and/or

hardware deployment experience a plus

Brings a positive, energetic attitude with the flexibility to adapt and

thrive in a fast-paced, high-growth, dynamic environment

Ability to work under pressure while meeting deadlines, with strong

interpersonal, verbal, and written communication skills, and a strong

work ethic with accountability to deadlines

Ability to work indepe dently while recognizing the importance of

communicating and coordinating efforts with colleagues and other organizations

Innovative and influential, with the ability to drive stakeholders to meet

defined timelines and deliverables

Strong understanding of business process analysis, with experience

identifying opportunities for improvement and recommending solutions

Exceptional attention to detail and strong organizational skills

Consistent exercise of independent judgment and discretion in matters of

significance

Advanced computer skills (primarily Excel and Microsoft Project)

Flexibility and creativity to meet customer needsEducation/Experience:

6 to 8 years of project management experience, ideally in the data center,

telecommunications, or construction industries

Project Management Professional (PMP) Certification required

Bachelor's Degree preferred, or equivalent years of experience

Salesforce experience a plusPhysical Demands:The physical demands described are representative of those required to

successfully perform the essential functions of the job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

these essential functions. While performing the duties of this job, the

employee is occasionally required to stand,walk, sit, use their hands to handle or feel objects, reach with their

hands and arms, climb stairs, balance, stoop, or kneel, talk, and

hear. The employee must occasionally lift and/or move up to 25 pounds.Compensation:Compensation for this role includes a base salary between $113,000 and