Mobile Associate - Retail Sales

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that

disrupted an entire industry! We reinvented customer service, brought real

5G to the nation, and now we're shaping the future of technology in

wireless and beyond. Our work is as exciting as it is rewarding, so consider

the career opportunity below as your invitation to grow with us, make big

things happen with us, above all, #BEYOU with us. Together, we won't stop!Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to

bring the T-Mobile brand to life. They're brand ambassadors who build energy

and excitement around our products and services. They are passionate about the

connected world and thrive in a fast-paced environment, where technology

innovations, customer needs, and the Retail experience are continuously

evolving. They immerse themselves in significant connections with our

customers, and their ability to build new and deepen existing relationships

is unmatched across the wireless industry. They continuously work to build

expertise in uncovering our customers' needs and have a passion to

educate, demonstrate and recommend device and service solutions. This role

is a learning role, where new associates are working with their team and

proactively building skills and proficiencies, in preparation for the next

level up as a Mobile Expert. As a Mobile Associate, you will be required to

successfully complete new employee training.Job Responsibilities:

Builds proficiency related to serving and selling to our customers, while

providing a world-class customer experience and building loyalty by:

Helping customers pick up right where they left off in their shopping

journey, whether online, through Customer Care or in-store. Exploring

individual needs and providing hands-on demonstrations of the latest and

greatest technology in-store. Side-by-side selling to find personalized

solutions beyond the bare-bones device and service plan that keep our

customers connected to the people and lifestyle they love, including

anything from unique accessories cutting-edge IoT devices. Approaching

service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and

onboarding to actively demonstrate: How our ever-expanding coverage stacks

up in our customer's neighborhood, providing them with a lightning fast

LTE network Why T-Mobile plans and services will let our customers live

unlimited, feel the love, stay connected and go further. Completes

training on T-Mobile in-store experience, new skills and processes,

knowledge of systems and reference resources. Makes the most of their time

on shift, consistently seeking out information between customers, learning

about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across

channels, including business and customer service to: Collectively own

the customer experience and resolve issues, creating a seamless,

run-around-free environment. Successfully identify and handoff small

business leads. Support team initiatives and create an inclusive environment

Education:

High School Diploma/GED (Required) Work Experience:

6 months of customer service and/or sales experience, Retail environment

preferred. (Required) Knowledge, Skills and Abilities:

Passionate customer advocate with the desire to be yourself when connecting

and having fun doing it! (Required)

Competitive drive and proven ability to succeed in a fast-paced sales

environment. (Required)

Willingness to work alongside peers and store leaders, learning and sharing

ideas, while serving customers and providing resolutions to issues. (Required)

Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications:

At least 18 years of age

Legally authorized to work in t e United States

Travel:

Travel Required (Yes/No):NoDOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):NoColorado Pay : $16.50

The base hourly rate for the Mobile Associate role in this location is

$16.50/hour. Within the first 90 days working at T-Mobile, Mobile

Associates will receive on-the-job training and the opportunity to earn a

total of $1,500 while completing training milestones. Once completed,

Mobile Associates will promote to the Mobile Expert role and become eligible

for incentives. The annual incentive target for a Mobile Expert is

$18,000/year. Actual incentives will vary based on performance. All

employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base

pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile

is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A

big part of how we care for one another is working to ensure our benefits

evolve to meet the needs of our team members. Full and part-time employees

have access to the same benefits when eligible. We cover all of the bases,

offeringmedical, dental and vision insurance, a flexible spending

account, 401(k), employee stockgrants, employee stock

purchaseplan, paid time off and up to paid 12 holidays - which total about 4

weeks for new full-time employees and about2.5 weeks for new

part-timeemployees annually - paid parental and family leave,family building

benefits, back-up care, enhanced family support, For full info follow

applicEOE StatementWe Take Equal Opportunity Seriously - By Choice