Public Area Supervisor

Job DescriptionPay: $19 per hour

At Great Wolf, thePublic Area Supervisorbrings joy to families through

active involvement in daily housekeeping and lodge operations. This leadership

role is critical in executing on business requirements, supporting the

housekeeping team, and interacting with guest and pack members to enhance

their experience and maximize profitability.Hiring immediately with full-time, part-time, and flexible schedulingJoin our Pack:

Grow your career: A great place to start or advance your career with

cross-training, scholarship fund, and talent development programs at all

levels

Great Perks: Take advantage of exclusive perks for you, your family,

and friends - including discounted vacations and employee referral incentives

Learn While You Earn: Gain access to Great Wolf University for on-the-job

training, functional, and leadership training

Prioritize Your Well-Being: We offer flexible scheduling, access to a

holistic wellness program and technology, and support through our Employee

Assistance Program and Employee Relief Fund

Celebrate Your Uniqueness: Join a team that cheers for diversity and

inclusion through programs that make everyone feel welcome and recognized.Benefits:

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leaveEssential Duties & Responsibilities

Supervises daily public area operations to ensure cleanliness of public areas

to lodge standards and ensures completion of daily tasks and assignments

Ensures all public space, storage, back of house areas, are safe,

clean, and organized; and closets are properly inventoried and stocked for

each

Schedules daily assignments, daily and weekly projects, and optimizes

staff to ensure lodge cleanliness, proper floor care, carpet-cleaning

projects.

Provides coaching, encouragement, and recognition to pack members regularly

Understands and champions Great Wolf policies and procedures, and

collaborates with Department and Lodge leadership in performance management of

the department and its Pack Members

Responds to pack/guest concerns or requests and escalates to leadership or

other departments as appropriate

Understands and participates in scheduling of staff, execution of labor

management and forecasting

Conducts daily stand up meetings with Housekeeping pack to prioritize the day

and facilitates feedback from Pack Members

Monitors performance of staff, providing real time feedback and coaching

Participates in recruitment and selection of talent for the housekeeping tea

Partners with department leaders to develop and execute action plans related

to guest service and Pack Member engagement measured through NPS and eNP

Participates with leadership in pack performance management including;

employee reviews, corrective action, investigations, conflict resolution, etc.

Maintains quality of operation by ensuring service excellence, ensuring

adequate inventory levels, and operational equipment by troubleshooting,

maintenance, and/or calling for repair

Assists in developing, implementing, and monitoring programs ensuring a

safe facility that complies with all appropriate regulations-Ergonomics,

Emergency Responses, Injury and Illness Prevention, and Hazard

Communications ProgramsRequired Qualifications & Skills

High School diploma or GED

Previous experience with janitorial, laundry, housekeeping, or similar

experience

Experience and basic knowledge of Microsoft Office and general software

systems

Demonstrated customer service, conflict resolution, employee engagement,

retention and team building skills

Proficient in both written and spoken English

Ability to work flexible schedule including nights, weekends, holidays as

neededDesired Qualifications & Traits

Previous experience in a leadership/supervisory capacity

Previous cleaning experience at a high volume hotel or public facility

Bilingual, English and SpanishPhysical Requirements

Able to lift up to 30lbs

Able to push/pull up to 100lbs

Able to bend, stretch, and twist

Able to stand and walk for long periods of time

Able to climb multiple flights of stairs on daily basis and walk frequently

Able to work with chemicals according to directionsApplication Instructions:

Click on "Apply Now" or chat with a recruiter (bottom of your screen on

Great Wolf's website). After a brief application, all qualified

applicants will be immediately invited to setup an interview or attend an

upcoming hiring event.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against