Customer Relationship Assistant
About this job:The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.Here are some of the great benefits you will enjoy as a member of our team:
Competitive Salary
Personal paid time off, as eligible and paid holidays
401K and Employee Stock Option Plan, as eligible
Generous medical, dental, vision, life and disability insurance
Fitness reimbursement
Learning, development and growth opportunities
As aCustomer Relationship Assistant youwill:
Understand and protect all customer information. Adhere to all customer confidentiality procedures.
Proactively engage customers with each interaction to build strong relationships
Accurately and efficiently process a wide variety of monetary transactions while adhering to the Banks procedures.
Confidently know our bank products and explain the benefits to our customers.
Actively listen to the customer in daily interactions and offers product recommendations when the product fills a financial need.
Balance cash drawers while adhering to bank policies
Play an active role in assisting the customer with problems or questions
Build, develop and maintain partnerships with team members to enhance the customer experience
Be an active participant in your own personal and professional development
Complete required training in a timely manner.
Qualifications for Success:
High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.
Customer service and cash handling skills are preferred.
Must be eager and willing to learn.
The Bank of Missouri is an Equal Opportunity Employer