Client Relationship Director
About UsFreeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.SummaryDevelops relationships and solicits business with new and existing complex accounts. Grows opportunities with existing accounts by selling additional services. High level of account complexity in one or more accounts. Works closely with the branch and the logistics teams to ensure proper planning and execution.This position will support our Client Relationship group under our Growth (Sales) team and is eligible to work a remote schedule. The ideal candidate will be based out of any of the following locations:
San Francisco, CA
San Diego, CA
Carlsbad, CA
Long Beach, CA
Los Angeles, CA
Oakland, CA
Essential Duties & ResponsibilitiesClient Relationship:
Sales Volume – $7 million or more annually.
Directs the sale of all Freeman lines including, but not limited to carpet, furnishings, exhibit installation & dismantle, audio visual equipment and production, global transportation, electrical services and event communication, content development, delivery and measurement services.
Focused on sales to organizations within an assigned customer market and/or segment.
Actively engaged in the hunt. Makes a constant effort to find new business. Prospects customers through cold calls, networking, and/or referrals.
Cross Sells and Up Sells to existing customers.
Builds relationships with assigned leads. Compiles and maintains list of prospective sales leads.
Works to secure multiple year contracts.
Produces sales proposals and presentations.
Ensures Salesforce.com data integrity for assigned accounts.
Achieves budgeted sales and job cost.
Travels throughout assigned territory to call on regular and prospective customers to solicit future business.
Quotes prices and credit terms for business proposals and final orders.
Prepares sales collateral and makes face to face presentations when necessary. Modifies collateral as required to close the sale.
Entertains clients and facilities as necessary.
Attends industry events as assigned.
Client Solutions:
Produces and reviews orders with operational personnel.
Confirms jobs and requests necessary information to prepare service plan requirements.
Supervises jobs on site as required.
Responsible for event job costing.
Manages problems quickly, efficiently, and effectively to meet customer’s needs.
Responds to customer complaints and handles payment collection process as required.
Miscellaneous:
Prepares reports of business transactions.
Keeps track of travel expenses and submits travel expense reports as required.
Follows-up on customer complaints and collections as necessary.
Represents Freeman to internal personnel and external contacts in a loyal, ethical, and moral manner.
Perform other duties as assigned.
Education & Experience
Bachelor’s Degree (B.A.) from a four-year college or university.
Seven (7) or more years of related experience.
Has proven ability to manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $5 million or more.
Level requires the approval of the VP and SVP
Knowledge of sales systems such as TSS and Salesforce.com is required.
Working knowledge of all Microsoft Office Software applications.
Excellent customer service and organizational skills are required.
Travel RequirementsTravel up to 25%What We OfferFreeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity CommitmentAt Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.