Oracle Cloud CX Consultant

We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com . You Are: We are seeking a highly skilled Consultant specializing in Oracle B2C Service Cloud or Oracle Field Service Cloud to join our team. The ideal candidate will have a deep understanding of Oracle cloud solutions, with a strong focus on delivering exceptional customer service experiences and optimizing field service operations. You will work closely with clients to assess their needs, provide expert guidance, and implement effective solutions that drive business success. The Work:

Collaborate with clients to gather requirements and understand their business processes related to B2C Service and Field Service operations.

Design, configure, and implement Oracle B2C Service Cloud or Oracle Field Service Cloud solutions tailored to client needs.

Provide expert advice on best practices, system enhancements, and process improvements.

Develop and customize applications or integrations using PHP, JavaScript, or .Net as required.

Conduct discovery sessions and workshops for client teams to ensure successful adoption of the implemented solutions.

Troubleshoot and resolve technical issues, providing ongoing support to clients post-implementation.

Stay current with Oracle updates, product enhancements, and industry trends to provide informed recommendations.

​ Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements

What You Need:

Minimum of 3 years of experience with Oracle B2C Service Cloud or Oracle Field Service Cloud.

Minimum of 3 years of experience with customer experience management and field service operations.

Minimum of 3 years of d evelopment experience in PHP, JavaScript, or .Net is a plus

Bachelor’s Degree or equivalent (12 years) work experience (If an, Associate’s Degree with 6 years of work experience)

Bonus Points If:

Prior consulting experience

You are familiar with other Oracle Cloud products or related technologies.

You have experience with Agile methodologies and project management frameworks.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $63,200 to $169,800

Colorado $63,200 to $146,700

District of Columbia $67,300 to $156,200

New York $58,500 to $169,800

Maryland $86,500 to $157,200

Washington $67,300 to $156,200

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