PROGRAM COORDINATOR/SCHEDULER

Req #: 239301Department: UW MEDICAL CENTER RADIOLOGY SUPPORT SERVICESPosting Date: 10/01/2024Closing Info:

Closes On 10/08/2024Salary: $3,861 - $5,521 per monthShift: First ShiftNotes:

As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.The UW Medical Center Montlake Radiology-Support Services has an outstanding opportunity for a Program Coordinator/Scheduler (Full-Time, Day Shifts). PRIMARY JOB RESPONSIBILITIES:

Telephone Usage

Has a well-modulated tone of voice

Uses appropriate cadence and verbiage for each client, i.e., older patient, non-Native English speaker, etc

Uses professional phone manners

Uses appropriate call management, i.e., the ability to control the direction and timing of the call

Is able to transfer calls and make conference calls

Understands the basics of the phone system (Avaya Contact Center)

EPIC and Centricity RIS Tasks

Demonstrates proficiency in the following:

Scheduling, rescheduling, editing and canceling exams according to modality specific scheduling guidelines

Verifying accuracy of patient accounts and attaching correct guarantor account when scheduling patients

Using View and Edit of patient Demographics

Navigating Appointment desk, Patient side bar imaging details, and Review chart imaging

Properly documenting appointment notes or comments per modality specific scheduling guidelines

Completing referrals per modality specific guidelines

Completing the Medicare Questionnaire if appropriate for the patient and modality

Validating modality specific tech checks, protocols, ICD-10, and CPT codes.

Providing patients with access to Financial Assistance, Cost Estimates and basic insurance authorization information as neededQUALIFILICATIONS

High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.ABOUT UW MEDICINE

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.