Client Service Representative / Scheduler in Digital Media

Wild Dog Digital is the leading media company in the Las Vegas Real Estate industry and we are looking for members to join our team! We are seeking individuals who are detail oriented, organized, self-driven, independent, and responsible.

Company:

We are a real estate media company specializing in quality HDR photos, 3D Scans and Video Tours. We love what we do, and we want to open our doors to individuals who want to become part of our friendly TEAM.

Qualifications and Requirements:

- Experience with customer service and ability to prioritize and multitask when things get busy is essential

- Excellent written/ verbal communication to deal effectively with all business and customer contacts

- Fast multitasker, detail oriented, professional, reliable and organized personality

- Excellent knowledge of Google Apps (mail, Calendar and Sheets/Excel), CRM applications, Dropbox, solid digital file management skills; proven ability to learn new systems quickly

- Experience with digital media is essential (JPG vs RAW, download vs stream, low res vs high res, renaming, resizing, video files management)

- Intermediate knowledge of Adobe Photoshop and Lightroom (basic photo editing, branding)

- Flexible availability, mostly Mon-Fri 9am-5pm but some odd hours and some reduced hours on weekends are required.

- Ability to provide and receive feedback to and from team members to improve our quality and workflow.

- Home office or remote work location, computer with a big monitor and reliable internet access.

Key Responsibilities:

- Answering calls and e-mails to schedule appointments for photographers, videographers and 3D specialists throughout the day

- Planning and scheduling appointments for our team members in the Las Vegas Metro Area, managing their work calendars

- Organizing the tasks and communication for other team members to ensure smooth workflow

- Provide quality assurance, reviewing photo shoot images and video files to assure adherence to standards and quality. Route images that do not meet standards back to processing, providing notes and references.

- Set up property websites on company platform using appropriate file protocols

- Sending finished photos, virtual tours, videos and 3D tours to our clients

- Answer a variety of questions and resolve customer issues (services, pricing, company policies, complaints)

- Reporting to the owners about successes and failures in order to improve our quality and workflow.

- Finding ways to make our clients happy even when things don’t go according to the plan

Training & Compensation:

You will be provided with detailed training in order to fulfill your position. Compensation is per hour (full-time W-2 employee).

Employment:

We are looking for a full-time employee (W-2). We can talk about benefits when we are both sure we are a good match. Your application will be reviewed based on your portfolio and demonstrated capabilities. We look forward to meeting you! Please mention where you went on your last vacation in your cover letter, to confirm that you have read this ad in full.

Apply here: please fill out our form https://www.wilddogdigital.com/about-us/jobs/client-service-application/

Only applications submitted through our website will be considered. Please do not use ChatGPT or similar technology to help you with filling out our application form.