Retail Cashier and Customer Service, Full Time

Retail Cashier and Customer Service, Full Time

Overview:

As a Retail Cashier and Customer Service Associate you will be the first and last impression upon our customers

and are expected to model the professional and friendly behavior that mirrors the company’s core values. Accuracy,

effective communication and excellent customer service skills combine to provide that the customer has a most

satisfying experience. Full attention and awareness of all customers is expected to maintain a pleasant

environment. Representatives are expected to seek answers to customer inquiries, find resolution to problems to

create lasting customers and deter theft. Cashiers and Customer Service Associates are expected to engage in

activities as directed to maintain a customer ready sales floor.

Key Accountabilities:

Greet each customer as they enter the customer service area for assistance and thank them as they exit

Answer phones promptly and professionally and direct calls to ensure minimum wait time

Teamwork oriented with the ability to work in a product learning environment

Review and offer rewards program to develop greater value and repeat customers

Strong sense of pride and responsibility for the maintenance and organization of counter areas

Maintain organized back stock area of transfers and special orders

Maintain high awareness of surroundings to provide safe and secure environment

Skills Summary:

Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude

Ability to operate the POS system with accuracy and attention to detail

Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly

learning new procedures

Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to

make purchases

Ability to meet or exceed customer service standards.

Ability to communicate effectively with customers, peers and management

Ability to work a flexible schedule, including morning, evening and weekend availability

General willingness to get the job at hand done to meet company needs

This position does not have a remote worker option.

Adherence to all company policies and loss prevention control and compliance procedures

This description reflects management’s assignment of essential functions, it does not restrict the tasks that

may be assigned

Physical Requirements:

Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift.

Ability to lift up to 25 pounds and carry items short distances

APPLICATIONS AVAILABLE IN -STORE OR at https://t-state.com/employment/

1104 PULLMAN RD, MOSCOW, ID 83843