WIM CAO Customer Remediation Senior Manager

About this role:Wells Fargo is seeking a Business Execution Senior Manager and will have accountability for Wealth & Investment Management (WIM) Chief Administrative Office (CAO) Customer Remediation. This role will be the point of contact for day-to-day activities in customer remediations within WIM. Inclusive of pre-intake issue review, customer remediation intake, management of select customer remediation activities (to ensure each remediation is cared for appropriately), and management reporting of customer remediations. The responsibilities span across WIM with extensive enterprise connection.In this role, you will:

Manage and develop a team of senior individual contributors while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility

Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives

Provide thought leadership to develop and implement strategic solutions to CAO business challenges through optimization of resources and processes

Collaborate with and influence management regarding significant trends and issues, and recommend appropriate strategies or actions

Drives outcomes through engaging leaders across WIM and CAO for the functions supported

Understand, assess, and mitigate risks that span across team

Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables

Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk

Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business

Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

3+ years Management experience

Desired Qualifications:

Customer Remediation experience

Strategic mindset and the ability to influence change across all levels of the organization, enterprise/WIM/CAO

Experience managing high performing teams

Ability to build strong relationships and lead change across organizations not in direct authority

Strong knowledge of the financial services industry; Preferably WIM products, services, and regulatory environment

Excellent organizational and time management skills with the ability to process multiple tasks simultaneously

Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions

Excellent verbal, written, and interpersonal communication skills

Familiarity with SHRP, Veritas, and IRMT systems

Job Expectations:

This position offers a hybrid work schedule in one of the listed job locations

This position is not eligible for Visa sponsorship

This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$120,400.00 - $250,000.00BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Posting End Date:9 Oct 2024 Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Company: WELLS FARGO BANKReq Number: R-405216-5Updated: Fri Oct 04 03:51:17 UTC 2024Location: SAINT LOUIS,Missouri